Cole Duman Email & Phone Number

Pleasant Grove, California, United States

Oversee comprehensive technical support and lead IT projects to optimize business operations. I manage device staging, software deployment, and provide expert solutions for complex technical issues.- Resolved technical issues for hardware and software, improving system reliability and user satisfaction.- Led the deployment of mobile device management (MDM) across the company, enhancing security and device integration.- Acted as contact for troubleshooting advanced software… Show more Oversee comprehensive technical support and lead IT projects to optimize business operations. I manage device staging, software deployment, and provide expert solutions for complex technical issues.- Resolved technical issues for hardware and software, improving system reliability and user satisfaction.- Led the deployment of mobile device management (MDM) across the company, enhancing security and device integration.- Acted as contact for troubleshooting advanced software problems, significantly reducing downtime.- Acted as primary IT contact for troubleshooting software for an entire division of the company.- Streamlined processes for new hire setups and software updates, boosting efficiency and user readiness. Show less

San Francisco Bay Area

Ran my own business in which I diagnosed and fixed various technical issues across different systems, such as computers, routers, and IoT devices.- Troubleshooted and repaired a wide variety of devices with little to no prior documentation.- Remoted into clients' computers for remote repairs, completed swiftly and flawlessly.- Traveled to the affected site for any on-site repair procedures, sometimes long distances.- Ran all pieces of operation, including finances.

Santa Clara, California

Acted as catch-all Technical Assistant for this welding & manufacturing company.- Was primary point of contact and resident expert for all computer systems and software therein.- Deployed a time-card system and a streamlined process to automatically obtain and calculate hours when the built-in software failed to do so.- Performed a varied amount of data entry to help organize customer & vendor databases.- Established and migrated all systems over to newer operating systems… Show more Acted as catch-all Technical Assistant for this welding & manufacturing company.- Was primary point of contact and resident expert for all computer systems and software therein.- Deployed a time-card system and a streamlined process to automatically obtain and calculate hours when the built-in software failed to do so.- Performed a varied amount of data entry to help organize customer & vendor databases.- Established and migrated all systems over to newer operating systems, including the establishment of a server + RAID array. Show less

Stockton, California

Provided first and second level technical support for employees and students within the School of Business.- Troubleshoot university technical equipment: printers; copiers; laptop and desktop workstations;mobile smart phones and tablets; VoIP Phones, and thin-client workstations.- Diagnosed wired and wireless network issues.- Managed employees access to department resources, such as shared drives, and printers.

Stockton, California

Lead in roles for both IT management and general assistant throughout the shop.- Provided assorted technical support services for all employees, from warehouse to CEO.- Helped organize company’s financial records data.- Assisted in organizing stock/inventory.

Stockton, California

Provided first and second level technical support for students throughout campus as well as employees within the Student Life division.- Troubleshoot university technical equipment: printers; copiers; laptop and desktop workstations;mobile smart phones and tablets; VoIP Phones, and thin-client workstations.- Diagnosed wired and wireless network issues.- Managed employees access to department resources, such as shared drives, and printers.- Provided audio visual technical… Show more Provided first and second level technical support for students throughout campus as well as employees within the Student Life division.- Troubleshoot university technical equipment: printers; copiers; laptop and desktop workstations;mobile smart phones and tablets; VoIP Phones, and thin-client workstations.- Diagnosed wired and wireless network issues.- Managed employees access to department resources, such as shared drives, and printers.- Provided audio visual technical assistance for events across campus venues, such as conferencerooms, university ballroom, theater, and banquet halls. Show less

San Leandro, California

Managed technology and performed technical support at a co-work space.- Learned to use and set up all technology at a future-oriented workspace.- Created and maintained a database of the technology used in-house.- Performed technical support for both in-house devices and technology that others brought in.- Assisted in managing a workspace for both regular customers and drop-in workers.