• Leading implementation of a ML/AI business analytic solution and Power BI to identify and eliminate inefficiencies across various lines of business within the enterprise, quantifying the inefficiency and creating actionable response plans to mitigate or exploit the issue or opportunity, amounting to $6.6M in enterprise savings•Optimized enterprise transformation of customer centric, multi-channel technical capability upgrades; Not limited to chat, callback assist, co-browse, call and screen recording playback for customer and agent experience improvement for 1.9M customer interactions•Spearheaded enterprise-built Power BI alternative to vendor customer interaction analytics solution utilizing Natural Language Processing and Machine Learning (AI) to analyze over 6,000 sentences for testing within the tool, measuring customer sentiment and effort and quantifying results into reportable and actionable data•Led varying sized teams in both Waterfall and Agile Methodologies (Scrum and SAFe), Azure DevOps and Microsoft Project•Executed end to end Project Life Cycle and processes management and initiated solutions for reducing cost for 111 insights discovered•Change Management: Effectively managed stakeholder communications and expectations through large scale enterprise transformations with 500+ users/members •Partnered with enterprise Program Managers to exposed, manage and mitigate program level risks to maximize awareness and resolution, and reducing impactful risks

The Solarity Group is a small Lexington based Project Management consulting and management training firm. Our focus is to bring an organized platform of Project Management to help other companies succeed and achieve their project goals. We have helped companies of all sizes effectively deliver projects in adherence within their budget and timeframe. We are also one of four approved management training organizations in the state of Kentucky who deliver continuing education credits (professional development units - PDUs) by the Project Management Institute.•Worked with NEHII to launch Unite Nebraska, an initiative to enroll Payers, Healthcare Providers and Community based organizations in the implementation of an Electronic Health Record platform to enhance end to end experience of provider efficacy and patient care journey •Effectively communicated project scope, schedule, and budget with both customers and contractors of multiple projects at once, meeting customer deadlines and Service Level Agreements •Led enterprise-wide Exchange 2016 migrations; documented work plans, facilitated stand up meetings, developed migration strategy for mailbox migrations •Leveraged PROSCI and PMI tools to ensure effective Change Management •Empowered teams to ensure deliverables were met to seamlessly migrate mailboxes for thousands of users •Managed long-term, wide-spread program for Microsoft Office 365 upgrades for more than 20 unique enterprises •Facilitated, managed and supported Windows-based enterprise web applications migration from OnPrem environment to the Cloud •Managed full-scale implementation of Exchange 2016, O365 hybrid, Skype for Business, Microsoft Teams and SharePoint migrations

•Developed framework for inspiring community members to take ownership and gain knowledge personal health through seminars and clubs encompassing all age groups •Conducted over 100 health and living condition surveys while working in conjunction with the Autonomous Decentralized Government of Isidro Ayora, Ecuador •Compiled and analyzed quantitative and qualitative data from surveys and presented results to Peace Corps staff and City Officials •Lead committee-working groups to monitor and evaluate volunteer work towards better local health practices •Conducted community needs assessments, barrier analysis, and doer/non-doer analysis •Planned, implemented, and evaluated programs for HIV/AIDS prevention, adequate nutrition promotion, and water sanitation

•Planned, directed, coordinated and developed a direct sales channel within GA, AL, and FL resulting in $2.4M in sales for 2016•Established successful, lasting partnerships between Big Ass Solutions and customers ranging from small machine shops to multinational corporations by providing ventilation and lighting solutions specific to regional facilities

•Developed lighting and ventilation solutions for clients all over the world in a fast paced and ever-changing working environment •Gained insight and advanced familiarity with Salesforce (CRM) and Microsoft office