• Responsible for providing quarterly business reviews with clients.• Provide annual/bi-annual/quarterly meetings with all clients.• Roadmap client infrastructure and project needs.• Liaison between client and service/projects teams for all projects and service issues.• Plan and architect specialty projects such as Microsoft 365, Server, SharePoint, and Azure Migrations based off client budget.• Responsible for onboarding new clients and performing initial assessments to make recommendations to increase productivityand security.• Maintain portfolio of 136 small to medium size businesses.• Manage multiple projects and delivering expectations to both the client and projects team.• Make 40 quality calls per week to check in with clients.• Maintain client/vendor relationships.• Create and maintain incident response plans.• Sit on the internal business management team to give input and help make decisions for the future of the company.

• Provided desktop support for over 300 employees including 24/7/365 production facility and C level executives.• Maintained Active Directory and Exchange accounts.• Implemented campus wide Cisco WiFi network with segregated guest VLAN.• Worked with vendors to install security systems and surveillance equipment.• Managed all in-house servers while providing consistent uptime for users• Implemented server backup and RAID configuration.• Created, enforced, and upheld IT policies and procedures for the entire organization.• Tracked and made purchasing decisions based on a budget for each department based on needs.