Cole Mcdaniel Email & Phone Number

St. Louis , Us

• Led the implementation of Okta and successfully migrated users across five products, enhancing access management for over 10,000 users.• Spearheaded the deployment of a workforce forecasting tool, improving hiring accuracy, identifying skill gaps, and optimizing seasonal planning, resulting in $7 million in savings.• Managed the product backlog for critical hotfixes, upgrades and testing plans for checkout procedures, ensuring system stability and user satisfaction.• Oversaw the implementation of AWS S3 to S3 replication for a call recording ingestion tool, facilitating the ingestion of over 40,000 calls.• Established and maintained five SFTP connections for seamless vendor data transfers, enhancing data integration and efficiency.• Cultivated strong relationships with internal IT resources, vendors, and business stakeholders to align product development with organizational needs.

Bloomfield, Ct, Us

• Monitoring environment performance and acting proactively to avoid customer impact• Troubleshooting issues in Pfix, PVS & Production environments to reduce impact to consumers• Participating in regression testing after production releases • Participating as part of an on-call pager rotation and working with off-shore team members• Working with various IT Operations, Development, & Production Support teams to assist triage efforts for production issues • Exploring and implementing new practices to continually improve process and performance

Bloomfield, Ct, Us

• Monitoring environment performance and acting proactively to avoid customer impact• Troubleshooting issues in Pfix, PVS & Production environments to reduce impact to consumers• Participating in regression testing after production releases • Participating as part of an on-call pager rotation and working with off-shore team members• Working with various IT Operations, Development, & Production Support teams to assist triage efforts for production issues • Exploring and implementing new practices to continually improve process and performance

Bloomfield, Ct, Us

• Lead Team: worked with 12 other leads and the HR Leads to develop new guidelines, budgets, quarterly reports, weekly newletters, and processes for the Technology Early Career Development Program (TECDP)• Communications Committee: worked with co-lead to manage budget, create new initiatives, and run a committee with over 30 individuals supporting 5 other committees.• Foundations Co-lead: worked with another lead and HR leads to plan an event for over 200 associates in an effort to educate, network, and inspire.• Mentor Co-lead: worked with co-lead to provide direction site leads and develop new initiatives to promote mentors for incoming associates.• Mentor Site Lead: budgeted and planned events for associates to meet potential mentors.

Bloomfield, Ct, Us

• Support ESE quality initiatives• Mentor quality certification projects throughout the organization• Analyze and identify root cause for business impacting issues• Identify and develop opportunities for clarifying business opportunity• Prepare executive level communication• Project Management• Server Migration• Hardware Refresh

Bloomfield, Ct, Us

* Support the Implementation and Renewal of FSA & HRA business* Perform Audits of accounts as needed* Conducts analysis of complex problems / issues, proposes recommended solutions and drives resolution* Facilitates discussions / solutions with partners, and acts as a subject matter expert on HRA & FSA processes* Communicates important / complex information to appropriate levels of the organization* Follows basic inventory management disciplines for managing book of business* Monitor Electronic File Transmission (Contributions)* Incentives - Work with the Incentive Team to resolve issues* Provides support of Release related checkout activities* Completes milestones, tasks and projects on schedule to achieve targeted results*Created a process improvement project which helped improve employee efficiency

Bloomfield, Ct, Us

• Responsible for file preparation and all aspects of day to day production of assigned book of business• Create procedures for department and daily morning report spreadsheets• Daily maintenance of tracking system(s), inventory levels, and tracking of cases dispersed• Distribute daily, weekly, and/or monthly information reports• Data entry into underwriting system to track and process business transactions.• Daily contact with applicants and brokers to help support underwriting• Reply to requests and general inquiries from internal and external partners; intermediary between brokers/members and underwriters for customer service issues.• Department lead when manager is not available; responsible for workload and assignments• Access, navigate and generate reports from various underwriting systems to support new business using CSR desktop.• Assist with the licensing process of new brokers• Manage other various task provided by manager• Train new employees as well as new employee mentor• Provide system and technical support to peers

Master'S Degree, Business, Management, Marketing, And Related Support Services

Bachelor Of Science (B.S.), Business With Concentration In Finance

Associate Of Arts (A.A.), Information Technology