In my role as a Key Account Manager at Virgin Media O2, I've played a pivotal role in fostering strategic collaboration and adding significant value for our key partners. By deeply understanding their business objectives and strategies, I've successfully implemented initiatives that not only meet but surpass expectations.Key Responsibilities:• Strategic Collaboration and Value Addition:Collaborated closely with key stakeholders, particularly in the Financial/Investment sector, to comprehend their business aims and strategies.Implemented transformative initiatives, surpassing client expectations by revolutionizing their network.• Achieving Customer Initiatives:Led a strategic initiative to overhaul a national security network.Implemented advanced technologies tailored for national security projects, aligning with critical aims and objectives.• Exceeding Financial Targets:Contributed significantly to surpassing financial targets for key partners.Boosted operational efficiency and enhanced performance through customized solutions.• Recognition and Award:Demonstrated a proven ability to exceed demanding sales targets, achieving 175% of my target.Earned the prestigious Virgin Media O2 Challenger Award 2022 in my inaugural year with the company.Skills and Achievements:• Strategic Collaboration:Proven ability to strategically collaborate with key stakeholders.• Financial Performance Enhancement:Successfully contributed to surpassing financial targets for key partners.Showcased the ability to align solutions with client objectives, enhancing operational efficiency through tailored solutions.In summary, my role at Virgin Media O2 is characterized by strategic collaboration, project management excellence, and a dedicated commitment to surpassing financial targets and client expectations. Thriving in dynamic environments, I bring creativity, resilience, and a customer-centric approach to drive success for both the company and our valued customers.

Vaioni is a market leading provider of extraordinary connectivity, allowing businesses to meet the needs of today’s digital economy, through choice and excellence in connectivity, voice, cloud and security services.Our Ethernet Exchange offers a clear advantage over other ISP’s, giving our customers access and choice to over 12 leased line operators, including, BT, Virgin Media, TalkTalk Business and V.E.N. (our very own Ethernet network spanning 200K postcodes ). Vaioni has the largest Ethernet footprints in the UK, making us the No.1 choice for high performance connectivity. Each connectivity solution which Vaioni proposes is bespoke to encompass all your strategic connectivity requirements.Offering exceptional Ethernet coverage across the country with a global reach, Vaioni can create the perfect bespoke connectivity solution for your business.The One Platform gives a business access to an Ultra-Secure, Super-Fast, UK based Cloud Platform, providing the build blocks to mission critical services for VoIP, UC, SIP & UTM Security within a single network, overlayed with our extraordinary connectivity.Offering the best SLA in the industry, 24/7 pro-active monitoring, backup connection as standard, and boasting 100% network uptime, Vaioni is the home of extraordinary connectivity.

In my role at Nimans Network Services, a prominent telecoms wholesale provider, I focused on managing telecoms re-seller accounts and ensuring the growth and retention of both new and existing business. • Business Development:Consistently generated new business, exceeding set targets.Overachieved against business targets, driving growth and gross profit.• Training and Enablement:Ensured comprehensive training for partners and resellers on our product set.Empowered partners to effectively resell our products, driving revenue streams.• Forecasting:Provided accurate and detailed forecasting within the business.Contributed to strategic planning and decision-making through forecasting excellence.• Process Optimization:Successfully redesigned and streamlined the company-wide renewal process.Enhanced efficiency and effectiveness through process optimization.• Strategic Collaboration:Collaborated closely with key contacts to understand business aims and strategies.Aligned efforts with organizational goals through strategic collaboration.• Technology Solutions:Suggested cutting-edge technologies and solutions aligned with customer outcomes.Ensured innovative and tailored approaches to meet customer needs.• Account Management:Conducted regular account reviews, uncovering issues and gaining wallet share.Contributed to overall customer satisfaction and revenue growth through effective account management.• Stakeholder Engagement:Engaged relevant key stakeholders in clients' businesses.Fostered strong internal relationships, aligning efforts for mutual success.Skills:• Resiliency• Key Account Relationship Building• Network Security• Negotiation• Forecasting• Process Optimization• Strategic Collaboration• Technology Solutions• Stakeholder Engagement• Sales• Strategy Development

As a Customer Success Manager at Alternative Networks, I thrived in a sales-driven environment, consistently achieving and surpassing targets, driving significant growth, and maximizing gross profit. My responsibilities included meticulously monitoring account metrics, presenting innovative products to my client base, and playing a key role in the overall management of the client relationship.Key Responsibilities:• Managed a diverse client base, delivering great customer service and ensuring client satisfaction.• Collaborated effectively with colleagues to be the first point of contact for clients, providing first-line support on the Alternative product portfolio.• Offered end-to-end problem resolution, maintaining a commitment to delivering outstanding service.Skills:• Resiliency: Demonstrated resilience in a dynamic and fast-paced sales environment.• Key Account Relationship Building: Built and nurtured relationships with key accounts, fostering trust and long-term partnerships.• Network Security: Applied expertise in network security to ensure the integrity and reliability of services.• Negotiation: Utilized strong negotiation skills to achieve mutually beneficial outcomes for both the company and clients.My role was instrumental in not only meeting but exceeding sales targets, contributing to the overall success and growth of Alternative Networks. • Resiliency• Key Account Relationship Building• Network Security• Negotiation• Internet of Things (IoT)• Account Management• Unified Communications• Wide Area Networks (WAN)• Local Area Networks (LAN)• Mobile Connectivity• Customer Success• Sales• Strategy Development• Security• Relationship Building• Leadership• Team Collaboration• Team Leadership• Problem Solving• Adaptability• Proactivity• Flexibility• Open-mindedness• Resilience• Conflict Resolution• Decision Making• Active Listening• Motivation• Initiative• Time Management• Organizational Skills• Client Relations

During my tenure at Topman/Topshop in the Trafford Centre and Liverpool stores, two of the largest outside of London, I held pivotal roles focusing on service excellence, staff management, hiring, cash management, and various management responsibilities.• Service Excellence: Prioritized service by actively engaging in ordering, receiving, and processing stock replenishment to ensure a seamless shopping experience for customers.• Staff Management: Successfully managed and led teams, fostering a positive work environment and ensuring efficient store operations.• Hiring: Played a key role in the recruitment and onboarding of new staff, contributing to the development of a skilled and motivated workforce.• Cash Management: Proficiently handled cashing up responsibilities, maintaining accuracy and compliance with financial procedures.• Management Roles: Assumed various management responsibilities, participating in high-profile store setups for visits from senior personnel within the Arcadia Group, including Sir Phillip Green.