Cole Rinna Email & Phone Number

Plymouth, Michigan, United States

• Developed expertise in product knowledge and presentation techniques while leveraging past customer interactions to provide personalized recommendations and upsell opportunities to successfully complete each sale.• Collaborated with a team of 10-12 staff members daily to systemize operations, maintain quality control, and optimize service delivery, contributing to an increase in customer retention.

East Lansing, Michigan, United States

• Collaborated with a group of over 70 callers to develop business strategies through our software system in order to secure a total of $2,967 in donations individually.• Communicated with hundreds of alumni through cold calling strategies to discuss topics related to Michigan State, resulting in better relations with our alumni and an abundance of gifts to our universities programs.• Supported Michigan State’s mission to aid students in their academic career by individually generating hundreds of dollars in revenue for the MSU Student Food Bank and MSU Safe Place to support thousands of students

Whitmore Lake, Michigan, United States

• Cooperated with a group of four dispatchers through our efficient software system to ensure the company's transportation schedule was efficient and reliable.• Conversed with over fifty disabled and elderly customers daily through our main phone line to fulfill their transportation needs and implement their requests into our complex schedule.• Managed unexpected issues from over 25 drivers by providing quick and effective adjustments within their digital schedules to provide high quality customer service as a dispatcher to improve the overall customer retention rate.