Outstanding ability to triage responsibilities, utilize strong communication skills, and follow SLA timelines and processesLed team of 8 engineers in number of solved tickets for 2023Replicate issues, checking browser console and network logs, New Relic logs, and Microsoft SQL Server databaseSolve customer data issues with SQL Scripts in Microsoft SQL Server, and API calls using PostmanProvide email, phone and Microsoft Teams support for 6 modules under the Compliance Alpha applicationCreate help articles for the team’s knowledge base, train team members, and collaborate with colleagues to solve issuesMicrosoft SQL Server, Postman, Github, Jira, Confluence, New Relic, AWS Certified Cloud Practitioner

Provide email support for several products including the WhatsApp Business API and the Messenger APIOutstanding ability to triage responsibilities, utilize strong communication skills, and follow SLA timelines and processesUpdate Knowledge Base articles about the correct way to process reported issues and wrote responses to be used by all agentsAssist in the training of multiple team members including the review of their work and coaching them to address problemsUse Postman to reproduce and trouble shoot API call and response issuesProvide feedback and testing for new support interface that included finding several key issues for developers to addressPresent in cross-functional team meetings about the effectiveness of the platform and the issues the team sees going forward

Engineer facing support for Probabilistic Risk Analysis Software (Nuclear Energy Sector)Answer emails, phone calls and webex meetings by getting client's models, verifying the reported issues and finding solutionsRecord interactions/solutions in Test Track softwareManual testing of new releases of company softwareWriting Batch scripts for automating client proceduresVisual Basic, C Sharp, Python, Visual Studio ProFinding bugs in source codeSetting up virtual machines for software testingTechnical writing - creating new user manual sections, updating existing portionsGraphic Design - created new icons for use in software via Axialis Icon Workshop

Developer facing technical support for Actions on Google, which allows developers to put apps on Google Assistant and the Google Home. Developed strong relationships with end users with exceptional troubleshooting skills and customer service attitude. Judiciously escalated difficult cases with to correct resources with accurate summary of the issue and attempts to correct it. Developed training documentation that was used to successfully start an international support team in the UK.

Volunteer full stack JavaScript Developer at non-profit that provides web development services to other non-profits. Currently part of a 6 person scrum team developing a social media app that allows graduates of Silicon Valley Scrum Lab to stay in contact with each other. Responsibilities include database design, restful routing, Angular, and search functionality, and leading daily scrum meetings.

Coding Dojo is an intense, accelerated course that teaches 3 full stacks - Python (MySQL, Flask, AJAX, JQuery), Ruby(Rails, Rspec, Capybara, PostgresSQL) and Mean (MongoDB, Express, AngularJS, NodeJS). I excelled in the environment and imbibed a wealth of knowledge with which to start my career in the tech industry, and I am still working hard to learn new technologies to expand my understanding of web development.

Maintains output and process control for over 30 reports on deadline, manages user roles and security permissions and create reports in Axiom EPM software, demonstrates strong Excel skills in formulas, functions, pivot tables and report creation

Maintained Cash Office in ERP software, Supervised cashiers at front desk, assisted Operations manager in screening, hiring, and orientation of new employees, customer service

Developed eLearning content and course design for Continuing Education units for Medical Assistants, created a website using HTML, CSS, jQuery, PHP, SQL and MySQL

Processed accounts payable and receivable, data entry, helped manage work orders in ERP software, made and received deliveries and helped on the shop floor including running the water jet cutting machine and installing hardware in sheet metal pieces

Measured baseline work efficiencies before Lean development programs were implemented, aided in creating presentations on Lean business methods, and facilitated discussions among staff members about the nature of Lean

Editor at website devoted to issues in User Interface design.

Taught 8th grade English, Lit/Comp, Spanish 1, Ancient World Literature, Modern World Literature, Spanish 2, and Spanish 3 over a period of 3 years, Developed and implemented curriculum to state standards, and was part of a team that secured both WASC and ASCI certification for the school