Cole Robinson Email & Phone Number

San Jose, CA, US

Bengaluru, Karnataka, IN

Outstanding ability to triage responsibilities, utilize strong communication skills, and follow SLA timelines and processesLed team of 8 engineers in number of solved tickets for 2023Replicate issues, checking browser console and network logs, New Relic logs, and Microsoft SQL Server databaseSolve customer data issues with SQL Scripts in Microsoft SQL.

Bengaluru, Karnataka, IN

Menlo Park, California, US

Provide email support for several products including the WhatsApp Business API and the Messenger APIOutstanding ability to triage responsibilities, utilize strong communication skills, and follow SLA timelines and processesUpdate Knowledge Base articles about the correct way to process reported issues and wrote responses to be used by all agentsAssist in.

Palo Alto, CA, US

Engineer facing support for Probabilistic Risk Analysis Software (Nuclear Energy Sector)Answer emails, phone calls and webex meetings by getting client's models, verifying the reported issues and finding solutionsRecord interactions/solutions in Test Track softwareManual testing of new releases of company softwareWriting Batch scripts for automating client.

Developer facing technical support for Actions on Google, which allows developers to put apps on Google Assistant and the Google Home. Developed strong relationships with end users with exceptional troubleshooting skills and customer service attitude. Judiciously escalated difficult cases with to correct resources with accurate summary of the issue and.

Volunteer full stack JavaScript Developer at non-profit that provides web development services to other non-profits. Currently part of a 6 person scrum team developing a social media app that allows graduates of Silicon Valley Scrum Lab to stay in contact with each other. Responsibilities include database design, restful routing, Angular, and search.

Bellevue, WA, US

Coding Dojo is an intense, accelerated course that teaches 3 full stacks - Python (MySQL, Flask, AJAX, JQuery), Ruby(Rails, Rspec, Capybara, PostgresSQL) and Mean (MongoDB, Express, AngularJS, NodeJS). I excelled in the environment and imbibed a wealth of knowledge with which to start my career in the tech industry, and I am still working hard to learn new.

San Francisco, CA, US

Maintains output and process control for over 30 reports on deadline, manages user roles and security permissions and create reports in Axiom EPM software, demonstrates strong Excel skills in formulas, functions, pivot tables and report creation

London, GB

Maintained Cash Office in ERP software, Supervised cashiers at front desk, assisted Operations manager in screening, hiring, and orientation of new employees, customer service

Developed eLearning content and course design for Continuing Education units for Medical Assistants, created a website using HTML, CSS, jQuery, PHP, SQL and MySQL

Processed accounts payable and receivable, data entry, helped manage work orders in ERP software, made and received deliveries and helped on the shop floor including running the water jet cutting machine and installing hardware in sheet metal pieces

Mountain View, CA, US

Measured baseline work efficiencies before Lean development programs were implemented, aided in creating presentations on Lean business methods, and facilitated discussions among staff members about the nature of Lean

Editor at website devoted to issues in User Interface design.

Taught 8th grade English, Lit/Comp, Spanish 1, Ancient World Literature, Modern World Literature, Spanish 2, and Spanish 3 over a period of 3 years, Developed and implemented curriculum to state standards, and was part of a team that secured both WASC and ASCI certification for the school

Post-Baccalaureate Certificate, Computer Programming

Black Belts In Mean & Rails, Web Development

Bachelors, English, Spanish