As an ERP Integration Specialist and Developer at Absolute Value, I manage system integrations, data manipulation, and cloud deployments. With a breath of experience in project management, software development, IT Administration, and customer support, I am able to understand complex customer needs and develop the most effective solution.

Created and setup NAV/BC environment both in prem and in the cloud (Azure)Responsible for data integration from ERP systems such as Prophet 21 and SAGE via SQL queriesMaintained internal network, servers, and printersMaintained and setup internal O365 EnvironmentDeveloped conversion and system implementation plans.Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.Increased user satisfaction by identifying opportunities for process improvement within integrated systems.Coordinated deployments of new software, feature updates and fixes.Minimized downtime during system upgrades by carefully planning and executing migration strategies.Developed custom connectors to facilitate seamless data flow between enterprise applications.Tuned systems to boost performance.Authored code fixes and enhancements for inclusion in future code releases and patches.Corrected, modified and upgraded software to improve performance.

Managed support department that provided support for over 300 usersDeveloped team management skills through supervising the support deskGained knowledge of Microsoft Dynamics NAV Accounting and PayrollManaged 30 Windows serversDeveloped in C/ALMaintained Exchange servers at client locationsProvided top tier support for customersResponsible for data backup proceduresRemotely maintained PCs and Servers at client sitesTraveled to customer sites to setup servers, install and configure Microsoft Dynamics NAV, and to train customers on how to use the NAV ClientDealt with customer satisfaction and resolved customer complaints both during and after implementationDeveloped documentation and manuals for customersGained experience with Active Directory, DNS, DHCP, RAS, and Terminal ServicesSetup factory financial statement for customersDeveloped and maintained relationships with customers to enhance customer satisfaction.Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.Monitored customer service metrics and provided feedback to team members, upholding quality standards.Maintained professional demeanor by staying calm when addressing unhappy or angry customers.Defined clear targets and objectives and communicated to other team members.Developed and implemented procedures for responding to customer inquiries and resolving technical issues.Responsible for setting up Cisco ASA devices for corporate office, customer sites, and data centerConfigured hardware for hosted solution from Peak10 data centerCollaborated with cross-functional teams for successful product launches and seamless integration of new features.

Managed help desk for over 200 usersSetup, repaired, and maintained PCsConfigured and Maintained Symantec Corporate Edition and deployed clients using IISWorked with IBM AS400 and I5 Series ServerSetup and maintained Windows 2003 ServerCreated and maintained two company web pages with DreamweaverWorked with Domino Server and Lotus email clientsResponsible for procuring computer equipment and also made recommendations for softwareConfigured Cisco routers for VPN sites.Planned and implemented upgrades to system hardware and software.Designed and evaluated WAN and LAN connectivity technologies.Monitored networks and network devices to resolve technical problems quickly.Implemented and maintained virtual private networks.Installed and configured network printers and other peripheral devices.

Brought on to work on a wireless WAN for a peanut resellerConsulted different vendors and determined the equipment needed to complete the projectCreated a price comparison for three vendorsDeveloped a proposal of the project for the customer

Repaired PCs and printersRemoved viruses and worms from PCsPerformed troubleshooting on PCs and the network

Responsible for designing a web page for a local non-profit organizationInterviewed employees to determine the content of the web pageDeveloped the web page with Studio MX