- Aid Students with technical issues, and educate them on the use of computer and network resources- Assist campus staff and faculty with technical support, and communicate solutions effectively- Deploy and maintain campus hardware and software as requested/required- Support students, staff, and faculty system-wide with troubleshooting issues via Salesforce helpdesk tickets- Maintain open channels of communication between executive IT branch and the campus regarding IT initiatives

- Troubleshoot and repair home computer hardware and software issues.- Design, setup and maintain home wired and wireless networks.- Make repairs, maintenance and assessment house calls.- Handle finances incoming and outgoing.

- Assist customers with technical questions regarding devices and/or services by assessing network, billing, feature and device issues- Promote good relations between customers and the company by providing positive positioning of feature, products and services

- Assist IT Support Specialist with regular maintenance of technological hardware and software- Troubleshoot student, staff, and faculty computer-related issues, including both hardware and software- Contributed to the resolution of basic network-related issues, including work in Active Directory - Assist IT Support Specialist with the setup of networking equipment - Also have experience in troubleshooting other electronic devices, such as printers, projectors, and VoIP phones