Cole Thomas Email & Phone Number

Seattle, Washington, Us

- Responsible for customer onboarding, training, and daily engagement, supporting SaaS end users and ensuring optimal platform performance and utilization- Collaborate with Director of Customer Success and COO to optimize business processes and enhance data management, activity monitoring, and performance analysis- Manage customer communications, tracking, and resolving issues promptly; oversee system operability, data integrity, and user experience- Design and produce weekly and periodic performance reports for clients, tracking lead volumes, delivery accuracy, conversion, and vendor analytics- Oversee customer and vendor onboarding, including API setup, monitoring, and troubleshooting to ensure seamless integration and data flow- Advocate for customers by providing product feedback, user insights, and helping shape the product roadmap in collaboration with the CEO, COO, and Dev team- Support sales and marketing initiatives: assist with digital marketing campaigns and trade show logistics- Maintain CRM prospect database, manage marketing outreach, and participate in sales demos

Seattle, Washington, Us

•Engaged with strategic decision-makers, including C-suite executives, VPs, and administrators, effectively communicating Kevala's mission and value proposition.•Qualified leads by understanding customer needs and pain points, ensuring a focused approach in addressing potential clients' requirements and product fit.•Worked to develop a comprehensive sales training program encompassing buyer personas, outreach sequences, and identifying growth verticals. •Collaborate deeply with sales and marketing teams to develop a go-to-market strategy aligning with Kevala's sales goals.•Completed an average of 50 calls daily, while surpassing assigned performance metrics by 5%, showcasing a results-oriented mindset and commitment to achieving goals.

Dublin 2, Ie

• Managed onboarding and training for Microsoft’s Store Search Merchandising Team. • Developed progress trackers to pinpoint team knowledge gaps and prioritize focus areas.• Executed daily one on one’s to train team members on best practices and tools. • Created high-level workflow process charts for leadership to showcase end-to-end processes.

Redmond, Washington, Us

• Managed Search for Microsoft’s digital stores – Microsoft.com, Microsoft Store on Windows and Xbox.• Overall responsibility is to optimize search results for the Microsoft Store and provide data insights for business decisions affecting the Store.• Assistance for product launches for hardware like Xbox and Surface as well as assisting in holiday campaigns such as Black Friday and Countdown. o This consisted of highlighting and featuring non-discoverable or hard-to-find content through Search Banners. Responsibilities included copy writing, image cuts, localization and experiments. o As well as, intervention through boosting which is artificially changing the organic search results to better align with customer/category expectations. • Work with partners across multiple teams to ensure discoverability of products such as Surface, Apps, Games, Movies and TV. • Execution of several data models using complex Excel spreadsheets helped in decision making.• Weekly and monthly reporting as well as ad-hoc reports of data from the Store across for all platforms and markets.

Bellevue, Washington, Us

Working with individuals and families across the nation to provide a peace of mind by delivering a suite of life insurance products. •Set strategic sales plans for monthly targets in line with eFinancial's strategic direction. •Prepare and deliver life insurance contracts to prospects working alongside them to ensure their needs are met.•Maintain a robust pipeline of prospects and clients.

Bellevue, Washington, Us

Worked closely with customers on restricted incomes such as Social Security and Disability to find a life insurance product to provide protection for them and their families. Focused on managing a pipeline of business by maintaining relationships to increase transparency and customer satisfaction.

Bellevue, Washington, Us

Showcased the ability to handle smokescreen objections and set calls for selling agents on prospecting calls. Proved the ability to quickly collect information from eligible prospects and transfer them to the correct sales agent.

New York, Ny, Us

Responsible for helping increase user session time on Sports Illustrated stories by creating interactions between editors and readers. Worked directly under the Chief Operating Officer focusing on strengthening relationships with visitors to the site by generating conversation in live chats and blog posts.

Philadelphia, Pa, Us

Selected as one of three interns in Washington State. Worked alongside Business Account Executives presenting business solutions to small and medium sized businesses (under 100 employees).These solutions focused on upgrading phone systems, internet (fiber connections) and television.

Served as an elected member of the Executive Board at the Theta Iota Chapter of Pi Kappa Phi. Represented the chapter as a delegate to the university's Interfraternity Community. Oversaw annual budget for all activities of the chapter.

Roche Harbor, Wa , Us

Worked in fast paced resort environment providing excellent customer service to the guests. Assisted in the docking of motor yachts ranging from 20ft to 200ft and coordinated with team members to ensure that guests never went without help when docking their boats.