Cole U. Email & Phone Number

•Responsible for delivering deskside support to three sites in the heart of Manchester City Centre supporting both Vivid Resourcing and G2 Recruitment of the G2V Group.•Helpdesk support globally for our UK, European and US sites remotely and in-person during site visits.•Responsible for installation and configuration of offices and the required equipment ahead of go live for new offices in our Munich, Germany locations both singularly and with support from another team member on separate visits. This includes but is not limited to complete desk configuration and setup, installation of PCs, Networking Gear, wiring, patching and testing with support for our Network team.•Primarily provide 2nd line and 1st line support to users alongside 3rd line support migrating buisness applications between servers and creating documentation for processes.•Providing support for our Azure, Intune, Exchange Online, On-Premises Active Directory and AVD infrastructure.•Building desktops and laptops for deployment across our estate including shipping built machines to our European sites to allow for rapid deployment of new equipment.•Assisting legal teams with investigation into missing documentation for contracts, legal inquiries and assisting litigation cases.•Creating documentation for internal process and BAU functions as part of a project changing our MSP alongside guidance and direction for their 1st line staff during and after hyper care.•Supporting projects team with Office Opening projects and AI projects such as integration of LLMs into ATS.•Monitoring network health, traffic and bandwidth usage via NagiosXI alongside server performance metrics.•Asset tagging and tracking of equipment across estate to determine EoL hardware and candidates for hardware upgrades remotely to ascertain device health and performance capabilities across the estate to maintain as baseline performance expectation.

Manchester, England, United Kingdom

•Identify and log items from customer collections leveraging scanning equipment and Excel.•Identify and log all data bearing devices to be processed for data drestruction.•Test device functionality, identify specifications and repair machines as necessary to be further refurbished.•Inform sales and refurbishment team of niche, high priorityand value equipment.•Introduce and create documentation for wiping managed switches such as CISCO, HP/Aruba and ubiquiti hardware.•Responsible for packing and shipping pallets of equipment for B2B customers including but not limited to retro computer cases, printers & printer ink, mixed metals.•Provide assistance to packaging and logistics team for end of day delivery collections.•Provided training and guidance to team members.

Computer Networks

It Hardware And Software, Information Technology