• Recognized SME for IT automation infrastructure using an iPaaS including custom internal access management systems and employee onboarding / offboarding using complex APIs to eliminate manual IT processes. • Limited internal risk with automations on over 300 Tray platform accounts by automating Okta application and SCIM setup triggered by SIEM events, accomplishing 100% SSO enforcement with hands-off IT interaction. • Established a proactive approach to SOC-2 and HIPPA compliance controls by designing and educating internal users with HIPAA, GDPR, and data privacy training courses. • Deployed Okta Device Trust jointly with the IT team to restrict access to sensitive applications in Okta to MDM assigned and trusted devices only, achieving the highest level of access security.• Partnered in the sales process on more than 20 occasions by completing security compliance questionnaires and establishing automation use cases for some of the highest profile companies

• Maintained, planned, and integrated business systems including Google Workspace, Okta, Jamf, Ring Central and Slack to improve and adapt business procedures through a pandemic, three company acquisitions, and an IPO.• Overhauled asset management and tracking of 4000 assets including iPhone, Mac, and Windows devices deployed nationwide using Oomnitza to track equipment recovery and ensure accurate tracking of physical assets across five offices.• Closely supported the research team in collaborating with local universities to develop two industry-leading, patented vehicle inspection devices, the Virtual Lift and the AMP recording device which use AI to diagnose vehicle issues.• Implemented and scaled systems including Workspace One MDM to accomplish wide-scale, country-wide operations for over 1000 in-field automobile inspectors accomplishing 50,000 vehicle transactions and transportations per month.• Developed extensive training documentation on IT procedures for proper use and implementation of SaaS services.

• Acquired and mastered key technical and communication skills with software and hardware diagnosis in a fast paced, well-organized environment, averaging 30 appointments and 20 repairs per day.• Earned ACMT and ACIT certifications for Mac and iOS hardware and software mastery.

-Discovered passion for information technology and deployment processes in an educational support environment.