• Lead and support the implementation of all planograms, ensuring that presentaRon meets merchandising principles, and that functionality meets technology standards.• Subject matter pro and point of contact for in-store technology implementation, training, and support.• Educate the store team on merchandising principles and the proper use of store fixtures, product demos, and facilities.• Lead overnights for complete store overhauls when a new product launches.

• Supports complex technical solutions for customers across all areas of the store.• Has extensive knowledge and passion of the tech industry, including competitive products based on research, and shares it out to the wider store team.• Actively engages Specialists and Experts to drive an incredible customer experience.

• Leader in sales, product knowledge, and solutions, and highly influential in engagement with customers. But also knows how to turn mild customer curiosity into intense interest - and ownership. • As new products and initiatives emerge, Experts are the first to learn, share, and inspire team members through approachability and action. • Always meet, and at times exceed, the established performance goals. • Proud to represent Apple, and exemplify that in all interactions with customers.

• Highly skilled at uncovering customers’ needs, then following through with enlightening solutions. • The first person customers meet when they enter the store, and the person who guides them — advising, selling, and even setting up their new products. • Performs other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. • Always curious, staying on top of news about products and initiatives, ready to apply learned knowledge in customer interactions. • Success is measured by team and individual productivity as well as overall store performance.

• Able to single handedly run departments such as computing and appliances for entirety of shifts.• Knowledgeable in computer parts and systems. Experience building and fixing Windows and Apple based computers.• Monitored and updated delivery and installation orders of appliances to customers on a daily basis.•Negotiated calls with suppliers to ensure that any and all work orders had been fulfilled to full extent.•Handled customer issues at customer service in a quick and timely manner to ensure customer satisfaction. •Attended monthly sales representative meetings with store and corporate managers.

• Proven supervisory experience with effective managerial and training skills.• Persuasive written and oral communication skills along with strong analytical skills.• Ability to effectively delegate and follow up with booth crew members.• Proficient guest service, administrative and follow-up skills.• Equally comfortable communicating and working with guests, supervisors, peers, subordinates, vendors or partners.• Ability to consistently meet deadlines in a timely fashion.