Cole Alstad Anderson Email & Phone Number

Grande Prairie, AB, CA

-> Assisting in maintaining and upgrading Best Buy Canada's Product Information Management System and Applications that make Product Information available to BestBuy.ca and external partners. -> Working in an Agile team supporting internal and external initiatives to deliver improved experiences to Best Buy Canada customers, vendors, partners and.

Grande Prairie & Lethbridge, Alberta, Canada

-> Directly engaged with Senior Admin Specialist & Omni Team Lead in day to day operational tasks.-> Trained new hires on processes and best practices.-> Assisted customers with purchases, online orders, online pickups, returns/exchanges, warranty issues and general information in regards to products.-> Supported.

Grande Prairie, Alberta, Canada

Covered a Paternity leave-> Assisted clients with issues in regards to their electronic devices and offered solutions for given problems.-> Engaged with sales staff to educate them on what offerings Geek Squad could provide for their customers and what expectations should be set for said offerings.

Researched and developed an algorithm for Nearest Neighbor Query Processing making use of clustering to determine the accuracy and use cases of such a process.-> Developed an android application and backend server using Java that communicated over sockets to display the closest location to a the mobile user from a group of clustered data points. -> After.

Grande Prairie & Lethbridge, Alberta, Canada

-> Answered & redirected customer calls into the store.-> Facilitated Reserve and Pickup and Ship from Store operations including picking, packing and informing customers on the experience the offerings brought them.-> Trained sales staff on how to facilitate online orders into the store and expectations that should be set with their customers in regards.

Grande Prairie, Alberta, Canada

-> Educated customers on the advantages of Windows 8 and adjacent Microsoft offerings such as Surface lineup and Office 365.-> Engaged with sales staff to inform them on best practices when customers have questions in regards to Windows 8 or Office 365.-> Maintained and updated displays/planograms in the Microsoft Section.

Grande Prairie, Alberta, Canada

-Seasonal & Part time-> Engaged with customers in purchasing computers and adjacent equipment.-> Educated customers on geek squad services and warranty plans offered by Best Buy-> Engaged with management executing planograms and customer experience improvement initiatives.