With a focus on Sales, Service, and Marketing Cloud, I am responsible for configuring and customizing the Salesforce platform, optimizing processes, and improving efficiency in meeting customer demands. I work closely with stakeholders, such as IT and business teams, ensuring everyone is aligned to achieve the best results. To do this, I capture requirements and collaborate on the development of Salesforce solutions that drive company performance. Additionally, I am responsible for creating… Show more With a focus on Sales, Service, and Marketing Cloud, I am responsible for configuring and customizing the Salesforce platform, optimizing processes, and improving efficiency in meeting customer demands. I work closely with stakeholders, such as IT and business teams, ensuring everyone is aligned to achieve the best results. To do this, I capture requirements and collaborate on the development of Salesforce solutions that drive company performance. Additionally, I am responsible for creating custom reports and dashboards, enabling continuous monitoring of KPIs and facilitating data-driven strategic decision-making. I also provide training and ongoing support to users at different levels, ensuring effective use of the platform. Show less

Responsible for energy trading in the Free Market targeting end consumers, with activities that include: monitoring market conditions and energy prices to identify trading opportunities; executing buying and selling operations, ensuring that end consumers receive the necessary energy at competitive prices; strategically maintaining relationships with clients and partners to ensure satisfaction and loyalty; and ensuring that all transactions comply with current regulatory and compliance… Show more Responsible for energy trading in the Free Market targeting end consumers, with activities that include: monitoring market conditions and energy prices to identify trading opportunities; executing buying and selling operations, ensuring that end consumers receive the necessary energy at competitive prices; strategically maintaining relationships with clients and partners to ensure satisfaction and loyalty; and ensuring that all transactions comply with current regulatory and compliance standards in the energy sector. Show less

Taking on responsibility for regulatory information and market analyses that lead to expansion projects and the launch of new products and services for the company. The team is also responsible for analyzing indicators using management and BI tools, providing dashboards and presentations that support decision-making by senior management.

Coordinating professionals in sales and pre-sales, the team responsible for negotiations with corporate clients such as providers, telecom operators, government agencies, and businesses in general.

At Copel Telecommunications, I create and analyze performance reports using Business Intelligence tools. Working with large volumes of data and considering the company's business objectives, I organize relevant information, KPIs, and metrics, developing dashboards and presentations that support decision-making by the management team.

Non-mandatory internship at the Technology in Education Coordination (COTED) of the Campo Mourão campus. I worked on producing (scripting, directing, filming) and post-producing (editing, assembling) video lessons used in the distance education (EAD) courses at the university, assisting teachers and course coordinators. I also worked on managing courses in the institutional Moodle environment and in audiovisual projects carried out by the campus library.

As part of the talent management team, I made initial contact with new members of the organization, assisting in selection processes, training, development monitoring, and career planning. I provided the necessary support to ensure that both new hires and existing staff and leaders had a memorable and enriching experience.

Providing IT maintenance services to contracting companies, such as hospitals and factories in the region, working on-site with major clients who required specialized support. This involved providing network infrastructure support and general maintenance for microcomputers.

Mandatory and professional internship at the Information Technology Management Coordination (COGETI) of the Campo Mourão campus. I worked on maintaining microcomputers used in various sectors of the institution and preparing physical network infrastructure, as well as general maintenance of existing infrastructure (laboratories, classrooms, etc.).