General Manager
Raleigh-Durham, North Carolina Area
- Lead manager of multiple accounts with contracted clients in North Carolina and Colorado- Proven success in growing a site; utilization increased over 75% and site revenue increased over 200%- Redesign processes of care and implement new policies to improve quality of care and reduce employer healthcare costs.- Analyze and restructure the budget so our organization can remain financially viable and continue to profit while eliminating waste- Analyze and manage staffing, ROI, margins, performance, and P & L statements- Promoted to General Manager in less than six months after relocating to North Carolina- Named employee of the quarter for the entire company in my first quarter eligible for the accolade - Serves as main contact with clients, lead meetings, grow the site and provide support/customer service to clients- Strategically align business objectives with organization’s goals and mission- Healthcare Effectiveness Data and Information Set (HEDIS) knowledge- Familiarity with Medicare/Medicaid and different payment methods that are used for reimbursement- Experience in abiding by federal laws/regulations in various areas such as health records and privacy rights- Maintain all site responsibilities and report to my Regional Vice President intermittently- Manage a team of supervisors, dietitians, and exercise specialists- Serve as project manager for various incentive programs within the workplace- Present seminars and workshops on office lifestyle upgrades and other health and wellness topics- Conduct interviews and make new hire decisions for open positions- Oversee day-to-day and monthly operations and reports such as budgets, payroll tasks and audits