Cole Calhoun Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Working with claims leaders around the world as they integrate digital solutions to enhance their service to their policyholders

Kennesaw, GA

• Experienced as a General Adjuster handling large and complex losses nationwide.
• Traveled to loss sites throughout the US as needed. Managed all facets of large residential and commercial property damage losses over $100,000 with minimal supervision.
• Investigated and managed complex claims issues including arson, application fraud and misrepresentation.
• Built relationships throughout the country with attorneys, cause & origin experts, engineers and contractors.
• Co-led a team to analyze and update CAT response practices.
• Mentored field and inside adjusters on large loss claims, including inspections, proper estimating practices and report writing.

• Managed a high volume, multi-line territory in Atlanta metro area.
• Named 2010 Adjuster of the Year.
• Certified in Xactimate and MSB Integriclaim estimating platforms.
• Demonstrated a high level of skill in estimatics.
• Acted as primary field trainer with responsibilities of assisting new adjuster transition from classroom to actual claims handling.
• Commercial roofing certification from Haag Engineering

• Start up of residential inspection firm to service Metro Atlanta Area.
• Implemented comprehensive marketing and sales plan. Exceeded first year sales goals by 23%.
• Experienced 70% Sales growth in second year in one of the most difficult real estate markets on record.
• Secured preferred provider status with several key real estate firms including the largest, fastest growing realty firm in Atlanta.

Author of the most comprehensive guide to marketing and customer satisfaction for the residential construction industry. Recently quoted in Fortune Small Business Magazine and on Money.com.

• Accelerated promotion to Store Manager from role as Associate Manager.
• Directed successful store opening in one of the first rural store openings. Exceeded initial sales goals by 68% in first year.
• Accepted leadership role in historically troubled low volume store. Led the store to leadership in several key areas including specialty sales, consumer credit, training, and shrink reduction.
• Strong coaching skills as evidenced by multiple promotions of Assistant Store Managers and Store Managers.
• Developed a reputation as a leader of innovation with successful testing and implementation of call boxes, Mobile communication, cart management, and tablet computer programs. Assigned to Pathfinders team and tasked.