• Lead the team that manages Microsoft’s domain name portfolio and underlying DNS resources• Help develop and lead Microsoft’s domain strategy and policies to support brand, marketing and operational goals and outcomes across the company• Serve as Registry Operator and ambassador for the company’s dotBrand Top Level Domains • Represent Microsoft within the ICANN community and other interagency teams to help develop policies and best practices to ensure a secure and stable Domain… Show more • Lead the team that manages Microsoft’s domain name portfolio and underlying DNS resources• Help develop and lead Microsoft’s domain strategy and policies to support brand, marketing and operational goals and outcomes across the company• Serve as Registry Operator and ambassador for the company’s dotBrand Top Level Domains • Represent Microsoft within the ICANN community and other interagency teams to help develop policies and best practices to ensure a secure and stable Domain Name System•Kaisen guru fostering continual improvement and service maturity by identifying opportunities for optimization and automation of operational processes Show less

•Served as PMO for GFS Platform Services Group service teams.•Developed technological service roadmap, drove strategic and tactical project initiatives in support of business objectives.•Cultivated PM community, provided coaching and mentoring across the organization.•Developed organizational optimization and service streamlining strategies•Managed Azure Portal UX development process and cross-team Master Product Backlog

Assist the BRG in its mission to build community, shape ICANN policy development and develop best practices for Brands that own and operate one or more Top Level Domains.

•Served as ScrumMaster and Agile Coach for multiple teams within Microsoft Global Foundation Services group; helped introduce Agile framework to previous waterfall-based teams.•Facilitated data center migration projects across multiple Global Foundation Services teams and external property groups.•Analyzed service processes and network support workflows, identify areas of improvement, drove implementation of solutions.

• Served as program manager and ScrumMaster leading teams in complete project life cycle management of logistics and supply chain software development programs.• Responsible for all technical aspects of programs including performance metrics, application support, and data quality.• Monitored and controlled projects where boundaries, targets and deadlines were often complex and shifting based on evolving business need.• Successfully led all program teams from waterfall to iterative… Show more • Served as program manager and ScrumMaster leading teams in complete project life cycle management of logistics and supply chain software development programs.• Responsible for all technical aspects of programs including performance metrics, application support, and data quality.• Monitored and controlled projects where boundaries, targets and deadlines were often complex and shifting based on evolving business need.• Successfully led all program teams from waterfall to iterative framework while maintaining optimal productivity and high team morale. Show less

• Supported IS Project Management mission of leading projects to success through exceptional planning, communication and teamwork, with optimal use of resources.• Led team to re-engineer dataflow model to improve EDI messaging performance and capacity thresholds.• Ensured optimal team performance by identifying problems, mediating issues, developing solutions and implementing course of action.• Directed team process improvements for new client setups, resulting in significantly… Show more • Supported IS Project Management mission of leading projects to success through exceptional planning, communication and teamwork, with optimal use of resources.• Led team to re-engineer dataflow model to improve EDI messaging performance and capacity thresholds.• Ensured optimal team performance by identifying problems, mediating issues, developing solutions and implementing course of action.• Directed team process improvements for new client setups, resulting in significantly reduced lead times for EDI change requests and new client implementations. Show less