Cole Baker Email & Phone Number

San Francisco, Ca, Us

Operations strategy and execution at the intersection of applied artificial intelligence, process design, and human decision making.

San Francisco, Ca, Us

- Operations strategy and execution for Airbnb Categories, formerly "I'm Flexible".- Overhauled global operations data pipelines- Operations for training machine learning models in object recognition, sentiment analysis, and image categorization- Supported Operations for Afghan refugee rehousing efforts.

San Francisco, Ca, Us

- Directly oversaw the verification of key criteria for over 3 million Airbnb listings- Assisted in defining global hospitality criteria for Airbnb's verified operations team.- Built and scaled partner operations across India and Malaysia.- Scaled and oversaw operations from 0 - 200+ specialists, including process and quality management.- Drafted and executed processes for transitioning operations teams to remote work in response to COVID 19 pandemic with minimal impact to productivity.- Scaled remediation workflows to address performance issues with Airbnb hosts.- Built and scaled ops processes to train computer vision models for Airbnb's AI/ML team.- Prototyped and scaled outbound call campaigns across APAC and NA for host outreach.- Tested and administered workflows for video and 3D rendering of host listing interiors.

San Francisco, Ca, Us

A founding ops team member for Airbnb Plus. Zero to scale from 2017-2020.- Hired, scaled, and led operations for teams in North America, Europe, and APAC. Deep involvement in day to day productivity and quality operations for 120+ agents.- Developed and implemented ops metrics for a variety of remediation and review processes.- Supported product team in development cycles, surfacing and sharing insights from Airbnb's community to be incorporated into product development cycles.

San Francisco, Ca, Us

Service role focused on host engagement and retention. Auxiliary functions as a brand ambassador at Sundance 2016, CX partner site mentor, market quality enforcement, community organization/engagement events, training and development, and App QA.

Covered a variety of technical and creative roles in Digital Media, Film, and Television.Film & Television experience across short and feature length indie films:- First and Second Assistant Camera- Digital Information Technologist (DIT)- 2nd Unit Camera OperatorVaried responsibilities at UCLA's Center for Research in Engineering, Media and Performance (REMAP)- Provided production management support to graduate students on two mixed media installations in collaboration with Google and Youtube. - Archiving and curating historical imagery of Los Angeles for an public works media project- 6 month residency in Buenos Aires, Argentina at REMAP's sister institute, CheLA. Video and Mixed Media Production

Pasadena, Ca, Us

I guided students through compositional techniques and best practices in darkroom operation while receiving certification from the American Tutoring Association.

Bachelor Of Arts (B.A.), Film (Digital Media Specialization)

Master Of Business Administration - Mba