Coleen Cavanagh Email & Phone Number

St. Louis, MO, US

• Classroom Management: Effectively managed classrooms, ensuring a safe and conducive learning environment for students.
• Lesson Implementation: Adapted lesson plans to suit the needs and abilities of students in different grade levels and subjects. Ensured that educational objectives and curriculum goals were met each class.
• Student Engagement: Fostered a positive and engaging learning atmosphere by encouraging student participation and discussion. Utilized various teaching methods and resources to make lessons interesting and interactive.
• Diverse Student Populations: Engaged neurodiverse students and strived to meet their needs.
• Communication: Collaborated with school staff, including administrators and fellow teachers,
• Flexibility: Demonstrated flexibility in handling unexpected changes or challenges in the school environment.

• Marketing: Created and lead a regional marketing and training program for all WSI brands for national charity card programs resulting in a growth of 32% YOY.
• Registry Coordination: Engaged new registry customers by providing product education across all product lines offered.
• Customer Service Excellence: Resolved customer inquiries, concerns, and issues in a prompt and professional manner on Williams Sonoma merchandise.
• Sales and Up Selling: Utilized product knowledge to increase sales and cross-sell complementary items, enhancing the shopping experience.
• Merchandising and Store Maintenance: Ensured that the store was visually appealing, well-maintained and arranged displays to showcase featured products.
• Team Collaboration: Worked collaboratively with fellow team members to achieve store goals and provide exceptional service.

Greater St. Louis Area

• Customer Engagement and Service: Actively listened to customers' needs and preferences, offering personalized assistance and guidance. Provided product recommendations, styling advice, and information about promotions.
• Sales and Revenue Generation: Exceeded individual and team sales targets through effective customer engagement and sales techniques resulting in achieving 49% of department forecasted sales in FY.
• Client Relationship Management: Maintained ongoing relationships with loyal customers, fostering a sense of loyalty and trust. Utilized clienteling techniques to keep customers informed about new arrivals, promotions.
• OMNI Channel Fulfillment: Facilitated online orders, including in-store pickups and returns, ensuring a seamless and convenient process for customers.

YMCA Of Greater St. Louis

• Established new program activities and expanded program offerings resulting in a 150% increase in pool and building rental
• Innovator of the Year 2013 Award Recipient
• Designed, marketed and implemented creative aquatics summer camp programs for K-8th grade
• Designed camp curriculum, staff training and external marketing materials
• Recruited, on boarded, trained, scheduled and directed staff/volunteers of 30-50 people
• Investigated and completed a competitive analysis of the region comparing programs resulting in changes to program offerings and more effectively meet the needs of members

• Sales Achievement: Exceeded quota by an impressive 23%, skillfully negotiating and securing profitable multimillion-dollar contracts and projects within assigned accounts.
• Collaboration: Collaborated seamlessly with cross-functional internal stakeholders to drive product adoption in target accounts.
• Partner Management: Demonstrated adeptness in collaborating with Channel Partners to strategically maximize revenue opportunities within accounts.
• Fostered Executive Relationships: Established and nurtured positive business relationships with key executives and senior-level decision-makers, including but not limited to the CISO, CIO, and CTO.
• Negotiation: Implemented profitable and sustainable contracts within assigned accounts, showcasing strategic negotiation skills.
• Client Service Recognition: Awarded Client Service Representative of the Quarter multiple times, demonstrating excellence in customer service and contributing to improved customer retention.