My name is Coleen Diggins I have been in the credit management space for over 14 years, and in Accounts for over 25 years occupying various positions in companies across different industries. My roles included supervising the credit granting process for the organisations I worked for, maintaining company credit policy to optimize company sales and reduce bad debt losses by evaluating the creditworthiness of potential customers, leveraging relationships with internal/external customers to minimize the DSO and bad-debt exposure among others. I was a Credit Manager at Industro-Clean, a leading player in the industrial cleaning space, where I was managing a multi-million Rand debtors’ book and reporting directly to the Financial Divisional Director.I have done my Diploma in Credit Management, My Certificate in Credit Management, Generic Management finalizing my B Comm in Financial Management. I have in-depth knowledge in using different credit management systems including SAP. I also have a certificate being a SAP POWERUSER FI/CO. I have attended many training courses including but not limited to Project Management, Strategic Sourcing, Problem Solving, Customer Care, Effective Negotiation and Leading with intent. I also have experience in Procurement and Accounts payables from companies such as AfriSam South Africa and Arrow Buying, which makes me understand the credit environment from both the buying and selling side of things.I also worked as a Credit Manager at Delonghi Group (South Africa), an Italian company and one of the world's leading players in the manufacturing of small domestic appliances associated with the world of coffee, kitchen, air conditioning, and home care. I was also part of the team that developed and ensure the implementation of various policies and procedures, while measuring the department’s performance in line with company KPIs. My role included risk management and managing relations with various stakeholders including Collection Agents, Insurance Providers, Customers/Receivables as well as other Internal Departments.Due to the passion I have for my role as Credit Manager, I can only be a benefit to your team.