Manage, develop, and administer programs to drive continuous improvement and customer satisfaction. This includes developing a complaints handling system and leading projects focused on improving product quality, and developing robust manufacturing and business processes. Supervise and manage Quality Assurance employees and coordinate projects consistent with Henkel objectives.

- Led PSA Technical Solutions Group, consisting of 10 people. Defined and set-up the structure, logistics, and best work practices for the group. Worked to meet business targets by striving to grow the business at key accounts.- Worked to increase number of quality customer application projects by managing / measuring pipeline through project tracking databases. Tracked % of technically successful and commercially successful projects and developed improvement plans to achieve higher % of commercially successful projects. - Provided Technical Solutions support for key Development thrusts. Ensured project plans with resource needs and milestones were in Stage Gate project management system.         - Supported Global Initiatives to work with EU, LATAM, and Asian colleagues to share resources for key projects and technical service support such as product recommendations, product testing, training, and coating and drying support. Supported all Global Coordinating Team projects and efforts to offer a global PSA product portfolio.- Supported R&D and sales functions by defining new ways to service customers. This included a deeper understanding of PSAs, including evaluation of coating and drying of PSA adhesives, assessment of PSA product constructions, understanding of PSA converting operations, benchmarking of PSA products, and evaluation of performance of PSAs in end-use applications.- Emphasized precision results of standard methods and critical evaluation of data and methods to allow adaptability and development of new test methods geared toward the end-use markets.       - Supported $10M project for relocation of PSA Manufacturing from IL to NC as a technical expert for PSA. Supported plant start-up during initial stages to ensure PSA products were run correctly during transition from previous plant. This included operator training, working with plant personnel to run batches, and making recommendations for future production.

- Led newly developed PSA Applications Technology Group, consisting of a team of 4 people. Defined and set-up the structure, logistics, and best work practices for the group. Ensured all projects were fully justified and documented. Allocated and monitored resources to meet top priority objectives for the business. - Supported the R&D, TS, and sales functions by defining new ways to service customers. This included developing a deeper understanding of PSAs, including evaluation of coating and drying of PSA adhesives, assessment of PSA product constructions, understanding of PSA converting operations, benchmarking of PSA products, and evaluation of performance of PSAs in end-use applications.- Emphasized precision results of standard methods and critical evaluation of data and methods to allow adaptability and development of new test methods geared toward the end-use markets.- Participated on Business Team by providing input on the Applications Group’s goals, accomplishments, and resourcing. Discussed progress of the Applications Group against business targets and any issues preventing progress. - Assessed the strengths and weaknesses of each team member, defined development plans for each individual and conducted quarterly reviews to give employees constructive feedback. Worked to leverage individual team member strengths.- Ensured that the group operated within reasonable guidelines for all discretionary spending such as Travel/Entertainment, Consumables, Training and Maintenance.- Supported manufacturing plant during union work stoppage by running both 2000-gallon and 4000-gallon PSA production reactors simultaneously. This included physically loading all drum and bulk raw materials, operating equipment and controls to make product, and monitoring/adjusting/troubleshooting the process to ensure in-spec material. All material made was 100% within specification during this time period.

- Managed PSA and Transdermal PD group. This included prioritizing and setting up best work practices for scale-up, productivity improvement, and manufacturing plant improvement projects. Reported metrics to measure process development milestones for scale-up of products such as speed to market, cost, and first time right after transfer. - Managed PSA/TD PD group through site closure and relocation from NJ to NC. Maintained a 0% attrition rate. This allowed for training of a new PD group and a seamless transition of responsibilities.- Supported $5M project for relocation of PSA/TD PD group from NJ to NC as a technical expert within PD. Supported pilot plant start-up during initial stages to ensure products were run correctly during transition. - Supervised the scale-up of emulsion and solution polymers from lab scale to manufacturing scale, taking responsibility for ensuring that all batches were carried out to specifications, monitoring their progress, and making in-process adjustments as needed.- Tabulated, plotted, and interpreted data to deduce the effect of process parameters such as heat/mass transfer and agitation on product properties such as viscosity, particle size, and molecular weight. Determined trends and recommended future experiments.- Provided support to manufacturing by being the PSA/TD Process Development representative on the Productivity Improvement Team. Worked closely with manufacturing, technical service, sales, and R&D to troubleshoot customer quality issues by investigating plant problems, determining root causes, and identifying process and procedure modifications to prevent similar incidents.- Taught several training sessions on scale-up and implemented the New Product Scale-up Team to address procedures and documentation for scale-ups to develop a protocol for scale-up of new products to manufacturing that was robust.