Coleena Raynor Email & Phone Number

Halifax, Nova Scotia, Canada

∙ Writing SEO-optimized content for company blog, newsletter and social media pages;∙ Liaising with media companies, marketing agencies, publications, charitable organizations to execute digital marketing strategy;∙ Creating social media posts in Canva and scheduling them for Facebook, LinkedIn, and Instagram;∙ Planning, coordinating, and executing client and staff events, as well as attending sponsorship events;∙ Reporting on marketing progress to a small partner group;∙ Supporting individual teams’ marketing efforts.

• Managing the full recruiting process, including creating job postings, posting to online job sites, reviewing resumes, pre-screening candidates, booking interviews with candidates and hiring managers, drafting offer letters for candidates, reference checks, background checks, and assisting new hires to complete payroll-required paperwork.• Coordinating new hire orientation, probationary reviews, career development program appraisals, exit interviews, and data security training.• Data entry and reporting for recruitment, performance appraisals, and training needs.• Creating training presentations and conducting manager training sessions in person and through join.me Meeting and Zoom web conferencing.• Completing applications for funding for co-op students through various universities for work terms in multiple locations; follow up with universities, managers, and coordinators throughout the work term to ensure all documentation is prepared and submitted in a timely fashion.• Researching training and development options and theories.• Assist other HR team members as required.

Halifax, Canada Area

• Creating training manuals and documents for various positions within the customer care department; conducting interviews for new hires; some experience training new hires on various programs and procedures.• Checking staff transactions for accuracy, tracking staff phone reports to ensure that department KPIs are being met, coaching staff with regards to new processes and procedures or in areas in which the representatives need work; conducting staff reviews; assisting staff with transactions, questions and concerns throughout shift.• Conducting monthly staff meetings; creating and maintaining various reports for tracking daily workload; organizing staff incentive programs.• Completing bi-weekly payroll for Customer Care department using Payworks software; some experience with forecasting staffing requirements.

Halifax, Canada Area

• Supervising 20+ staff in customer care centre; running daily workload reports; resolving escalated calls, managing call volumes and assigning staff to phone lines as required; retention reports; account maintenance.• Booking and proofing classified ads and obituaries; paginating (placing ads on assigned pages and formatting—adding fillers and headers). Typesetting and releasing pages for publication. Cash, debit, and credit transactions; front line customer service; selling Herald merchandise; monitoring two telephone lines and three email inboxes for customer inquiries, orders, and concerns; addressing and resolving subscription issues (starting, stopping, credits, payments, service changes, flyer complaints); basic troubleshooting for app and digital access to Herald website; reception duties, including greeting and directing clients, answering and directing calls, and distributing mail.

Halifax, Canada Area

Continuing Education, Digital Marketing Certificate

5-course certificate program.

Storytelling For Organizations

Writing Your Blog Course

Writing For Content Marketing Course

Introduction To Copywriting Course

Introduction To Employment Services Certificate, Career Development

Four-course certificate program focusing on Career Development.

Master'S Degree, English Language And Literature, General