• Ensures best customer experience through efficient on-the-day event coordination.• Creates floral arrangements for church weddings with sole responsibility of procurement, design, and execution. • Performs engaging and entertaining hosting that leads to high client and guests satisfaction.• Develops materials for audio visual presentations for optimized for smooth technical flow during live events.

• Completed course certification required for the job role in half the time expected.• Assessed various enrollment pre-requisite submissions from students (including identification, workbooks, vocational competency, CVs, and evaluation scores) daily.• Sent out communications to an average of 50-70 clients everyday to push updates and notifications on enrollment status.• Performed successful client retention calls for students who have not logged in the student portal for more than a month. • Recognized by supervisors for being one of the most efficient trainees with regards to speed in accomplishing daily tasks and helping greatly in achieving a high KPI.

• Gained experience in various language instruction courses such as Introductory English for Preschoolers, English as Second Language, Business English, and Aviation English. • Managed and conducted daily online English classes for individuals and groups of 2-30 students via Google Meet, Zoom, and Skype.• Created effective and optimized lesson plans for different categories of learners.• Wrote lessons, handouts, learning activities, and homework to maximize students’ knowledge in the courses being taught.• Provided qualitative feedback for students’ initial assessments, weekly progress, classwork, presentations, and mock interviews (for Business English learners). • Trained part-time teachers and assists in managing daily teaching schedule.

• Recognized by supervisors for proactive shift leadership among partners and regularly commended for providing the best customer service experience.• Delegated as Store Quality Assurance Specialist and led in maintaining work spaces, food and drink ingredients, tools, and equipment sanitized and at best working condition. • Led Coffee Tasting activities for partners and trainees that ensured progressive knowledge in coffee and food products offered.• Acquired competence in safe food handling and drink making.