Cole Graffin Email & Phone Number

Milwaukee, WI, US

Franklin, Wisconsin, United States

Milwaukee, Wisconsin, United States

• Assist with the organization of various group outings and facilitating fan experiences.
• Provide assistance at Group Sales events and non-game day experiences.

Milwaukee, Wisconsin, United States

• Demonstrate a strong knowledge of ticket promotions and clearly communicate all related ticket products and American Family Field information.
• Demonstrate strong techniques and strategies to upsell and cross sell on all inbound inquiries.
• Meet expectations of window/phone monitoring programs, focused on established department productivity standards, while maximizing sales and providing exceptional customer service.
• Remain highly engaged and current with all Brewers related advanced ticket technologies, including being well versed in the MLB Ballpark app.
• Assist with daily ticket mailings and other ticket fulfillment.

Madison, Wisconsin, United States

• Create a welcoming experience by authentically greeting, every guest every time.
• Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess.
• Welcome guests into self-checkout and provide assistance as needed.
• Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities, and events.

St Petersburg, Florida, United States

• Collaborated with the marketing and creative services team in the planning and execution of marketing plans, strategies, and special events.
• Utilized project management software to direct workflow for the digital, marketing team. Projects include digital & paid advertising, social media content, in-game production, sales & community engagement collateral.
• Helped project managers track project timelines, budgets, and resources.

Green Bay, Wisconsin, United States

• Assist with coordination and planning of game day entertainment elements in the Johnsonville Tailgate Village and outdoor activations within the Lambeau Field parking lot.
• Work with other departments to ensure smooth operation of the Johnsonville Tailgate Village including facilities, set-up crew, security and Delaware North.
• Meet with Vendors that assist with JTV operations.
• Create a game day script for the Johnsonville Tailgate Village Talent, including tracking and reporting promotions, announcements, etc.
• Meet Talent and Bands on game day and assist set up.
• Act as the Liaison between Game Entertainment, Set-Up Crew, Security and Delaware North regarding the Johnsonville Tailgate Village.

Onalaska, Wisconsin, United States

• Created positive customer experiences by building relationships, exhibiting empathy, and providing solutions to a customer’s needs
• Processed sales transactions including purchases, orders, returns, and exchanges, while performing the Best Buy sales process

University Of Wisconsin-La Crosse

• Sent out club related information on all social media platforms leveraged at UW-La Crosse.
• Designed and created graphics to engage with UWL club members.
• Planned and facilitated events held by the club.

La Crosse, Wisconsin, United States

• Managed multiple social media platforms to include Instagram, Twitter, and TikTok.
• Organized events with local businesses and local charitable causes.
• Designed marketing campaigns to generate sales commissions.

La Crosse, Wisconsin

Cottage Grove, Wisconsin

Bachelor'S Degree, Bachelor Of Science, Exercise And Sport Science, Sport Management

Activities and Societies: Sport Management Association

Minor, Digital Media Studies And Design

Ged