Cole Jaillet Email & Phone Number

Responsible for all growth functions, including Product, Marketing, Sales, and Customer Success.

Charlotte, Nc, Us

Promoted to VP of Product to lead a team of 11 individuals (2 managers and 9 individual contributors) spanning the Product Management, Marketing, User Experience, and Sales Engineering departments.• Grew product gross margin to X% (XX% to XX%) by adjusting hardware sales strategy and payment processing pass-through fees to better align with redefined vision as a parking compliance platform.• Reduced defect backlog time to resolution by XX% (XXX to XX days) and generated $XXXK ARR in 6 months by introducing new features made possible by realigning PDLC with standard Scrum practices.• Introduced a partner readiness process as part of PDLC restructuring to add organization, ownership, repeatability, and success criteria to reduce evaluation to deployment time by XX% (XX days to X) for the 60+ technology partners in the Passport marketplace.• Awarded Sourcewell contract and ranked 11th out of the 26 submissions largely due to the introduction of the industry’s first-ever B2G subscription model for curb management. > MAJOR WIN: Led the parking, enforcement, permits, payments, and data & analytics product portfolio vision and strategy to grow ARR to $XXM (XX% increase), generating XXXM (XX.X% increase) annual transactions and processing $3B (XX% increase) in mobility payments.

Charlotte, Nc, Us

Led team of 8 Product Managers responsible for Passport’s Parking Mobile App, Parking Back Office, and Data & Analytics Platform, accounting for $XX.XM ARR and XXXM annual transactions.• Reduced product-related expenses by $650K through the introduction of self-service capabilities that removed the burden from the Support team queue while optimizing overall software spend.• Decreased escaped bug count by ~94% (XX to X on avg) per release by introducing acceptance criteria and release notes processes within Jira for all issue types, leading to a 200% increase in NPS. • Increased System Usability Scale (SUS) score by XX pts, bringing Passport back in line with an industry average of 61.90. Increase was attributed to the introduction of a new web-based experience and investment in self-service capabilities.• Demonstrated ability to manage through change by successfully restructuring teams and coaching 2 of 8 team members to promotion of senior roles over the course of 8 months.> MAJOR WIN: Rebuilt the relationship with the key customer in 3 months, retaining $X.XM in revenue that was set to churn in early 2023. They are now a top promoter of Passport.

Bellevue, Washington, Us

First product hire and 14th employee. Responsible for transitioning the company to a Product-Led Growth (PLG) model that drove $X.XM ARR by promoting customer acquisition, conversion, and expansion through the introduction of DevOps practices for dedicated devices.• Recruited and hired 5 Product Managers and 4 Product Designers to create and grow the Product Management and Product Design functions. • Identified the opportunity to create the DevOps for Edge Devices market category by launching a new product offering–Esper Architect–that delivered on the company vision and secured $90M in Series B and C funding.• Built out customer empathy and feedback processes to maintain 0 churn while growing customers by 186% (70 to 200) and developers by 300% (500 to 2,000).> MAJOR WIN: Successfully defined new pricing and packaging models that introduced consumption-based pricing and reduced the time it took to recognize revenue by 96%. New pricing and packaging was introduced mid-2021 and resulted in 4x growth quarter-over-quarter and $X.XM ARR.

New York, Ny, Us

Promoted to Head of Product at BNY Mellon as a result of leading the vision and strategic direction for Eagle Investment Systems, which led to the Machine Learning Data Insights platform becoming the foundation and future for BNY’s Data and Analytics business. • Founded Product function within Data and Analytics Solutions and built out a team of 5 Product Managers and 3 User Experience (UX) Designers. Directly involved in the recruiting and hiring process and provided direct supervision, performance reviews, and talent development to new hires.• Championed market research, segmentation, and forecasting on behalf of the Executive Cloud Strategy team to drive adoption of the new subscription service model and increase annual recurring revenue by 40%. • Generated $X.XM in new revenue by defining and onboarding 5 customers to the Data Vault Beta Program. > MAJOR WIN: Successfully restructured the entire Product organization upon promotion and ensured Product Managers had clear career paths, had a deep understanding of customers, and were trained on how to apply technology choices to solve their problems. This training allowed them to live in both the business and technical world, a practice and model that other areas of BNY have since adopted.

New York, Ny, Us

Promoted to spearhead and define vision for new multi-tenant Data Insights as a Service Cloud platform. • Increased cadence of annual flagship product releases by 33% while reducing customer issues by 94% through the education and implementation of Agile frameworks and digital transformation best practices. • Mentored Product Team on how to define collateral and create comprehensive product resources for stakeholders that guided scope for delivering the Data Insights as a Service Cloud platform. • Tapped for future promotion and was therefore charged with creating a recruitment strategy and opening 12 requisitions for new Product roles. Helped hiring manager interview and hire top talent with the understanding that these hires would soon become [my] direct reports. > MAJOR WIN: Identified significant risks within a critical product that compromised the entire project's success. Created a business plan in the form of a lean canvas and pitched proposal to Senior Leadership & CEO. Given 8 months to rebuild a responsive and scalable data insights platform resulting in Data and Analytics Solutions, which is now positioned to lead the digitization of BNY and serve as the catalyst to drive another $XB in revenue by 2025.

New York, Ny, Us

Responsible for delivering functional and intuitive User Experiences at leading Financial Services company. Redefined customer engagement model to embrace Agile frameworks and ensure successful product delivery. • Led 2 full-stack Scrum teams and defined the priority of product backlog, personas, and user journey maps while introducing use cases to guide milestone development. • Successfully delivered 26 product releases to Portfolio Managers at the largest Canadian Investment Management firm and eliminated delayed access to information. > MAJOR WIN: Quickly realized upon hire that Engineering was building one-off User Interface (UI) components, which was problematic because they did not scale. Completely rebuilt the application in 2 months, leveraging common components and patterns to ensure repeatability and reusability. This work laid the foundation for BNY’s UI Platform, which development teams in data and analytics now use.

Manchester, New Hampshire, Us

Promoted to management role after Executive Team struggled to invigorate Product Managers and Engineers to buy into a new Product organization structure. • Defined vision for RESTful API-driven, multi-tenant, cloud-based platform while continuing development of existing premise-based product and mobile apps available for iOS, Android, and Windows. • Designed a social model for a new cloud-based offering that addressed the need for individual and company collaboration while accounting for complex graph-driven permissions. > MAJOR WIN: Developed a Connector Strategy to create partnerships that broke down silos and managed product initiatives with leading SaaS solutions, PlanGrid and Bluebeam. This provided mutual customers with a rich ecosystem that reduced redundancy and maximized efficiency. (PlanGrid was acquired a few years later by Autodesk for $875M.)

Manchester, New Hampshire, Us

Hired as an individual contributor responsible for development of all mobile applications.• Led 3 cross-functional mobile Scrum teams and coordinated their associated workflows at all levels of the organization to successfully deliver 13 releases. • Created unified product messaging that addressed customer pain points and yielded 48% adoption while equipping Sales with the knowledge necessary to facilitate a 16% increase in net new sales. > MAJOR WIN: Identified the need to support Android and Windows, in addition to iOS, by conducting innovative market and ethnographic research, customer feedback, and market trend analysis. Built out and delivered Android and Windows apps based on research, which drove mobile-first company strategy and overall increase in mobile sales of 35% and usage by 38%.