Cole Combs Email & Phone Number

New York, NY, US

San Francisco, California, US

San Francisco, California, US

* Plan the testing, implementation, and deployment of SSO integrations for the organization, maintain/upgrade existing integrations and ensure up to date documentation is available* Maintain the health of Okta tenant and all connected apps/services, ensuring optimal performance and addressing any issues within SLA* Streamline various processes within the.

San Francisco, California, US

* Work rotational on-call to field escalated tickets from IT Ops, fulfill requests that require Eng-level access, and work any P0 outages for services owned by IT* Troubleshoot and resolve technical issues related to hardware, software, and networking, working closely with other IT team members to ensure a timely resolution* Document all processes and.

Scottsdale, AZ, US

Scottsdale, AZ, US

• Act as the escalation point for the IT Support team in the Seattle and Scottsdale offices, supporting a large user base in our corporate offices and manufacturing areas as well as users working remotely all over the.
• Connect with users via Slack messages, Zoom video calls, On-Call phone, and ServiceNow tickets to quickly communicate and resolve issues
• Administer and support SaaS tools including Okta, RingCentral, Jira, Slack, ServiceNow
• Interact with User Management/IAM tools and integrations such as Active Directory/Azure AD and Okta for On-boarding/off-boarding purposes
• Administer Apple/Windows devices within the Org via Jamf Pro, Ivanti, and Intune
• Oversee AV issues/needs for conference rooms and company town hall meetings with in depth knowledge of Cisco, Zoom Room, and BlueJeans set-ups

Seattle, Washington, US

• Core duties include providing desktop technology solutions (PC’s, Laptops, Macs, Tablets, Printers, Phones, Mobile Devices and Peripherals) and support to internal Corporate employees.
• Utilize tools such as Active Directory, Casper Imaging(Jamf), Confluence, Jira, and ServiceNow to manage, maintain, and track Nordstrom hardware and software.
• Log issue, troubleshooting, and resolution notes within ServiceNow application. Prepare and maintain concise and useful documentation of the troubleshooting steps taken to ultimately repair relationship and resolve.
• Provides support for data closet equipment (Network Hardware, Servers and UPS) and ensures hardware capability and network connectivity of all standard technology equipment.
• Protects Brand and competitive advantage by ensuring that data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are.

Cupertino, California, US

• Primary responsibilities include the in-person troubleshooting and repair of hardware and software on Apple computers.
• Provide insightful advice and quickly diagnose product issues on the spot, explaining situations with patience and empathy.
• Facilitate on-site hardware repairs of Apple laptops, desktops, and mobile devices.
• Educate and train team members about new products, repair strategies, and safety protocols while independently keeping my own technical know-how and certifications up to date.

Cupertino, California, US

• Assist users with a variety of hardware and software issues, primarily focusing on Apple iOS devices.
• Utilizing time management and multi-tasking skills, I would consistently deliver 20 - 30 appointments each day.

Cupertino, California, US

• As a product specialist, I educated customers on the benefits and features of Apple products, while providing the right solution for each customer’s particular needs.