Senior Director, Operations Strategy
Chicago, Il, Us
Head of Collections & Recoveries Strategy, Installment LoansDesigned and executed third party placement strategy to rapidly create value from unaddressed charged-off accounts, generating significant bottom line favorability in 2022 and 2023+; Established Collections & Recoveries strategy team integrated with analytics support to sustain improvement initiatives across strategy, operations, and product teamsGeneral Manager, Credit Card Managed OppFi Card product including customer service, account management, issue resolution, payments, monitoring & testing, QA, complaints, regulator requests, and bank partnership relationship management