• Led direct member engagement efforts with over 500 members, implementing systemic organizational strategies through six sigma and systems engineering to enhance member satisfaction.• Introduced Member Stories Process to provide real-time feedback on member experiences, driving leadership engagement with member needs.• Collaborated with VP and Director to develop strategies for a $15 million bonus payment in Performance Year 2026, focusing on improving Medicare Stars ratings and… Show more • Led direct member engagement efforts with over 500 members, implementing systemic organizational strategies through six sigma and systems engineering to enhance member satisfaction.• Introduced Member Stories Process to provide real-time feedback on member experiences, driving leadership engagement with member needs.• Collaborated with VP and Director to develop strategies for a $15 million bonus payment in Performance Year 2026, focusing on improving Medicare Stars ratings and member-centric benefits.• Created the Medicare Advantage Plan Details Desk, significantly reducing wait times for outreach representatives by streamlining access to critical plan information, improving operational efficiency and member service. Show less

• Conducting advanced research at the intersection of healthcare administration and financial analysis.• Exploring healthcare facility size's impact on operational efficiency and financial performance of biotech firms.• Leveraging quantitative methods, statistical models, and collaboration with experts for high-impact contributions.

• Led a team to increase staffing from 3 to 23 and earnings by 400% within two years.• Achieved sustained 33% month over month subscriber growth for over 13 months.• Expanded reach to hundreds of thousands of impressions and tens of thousands of downloads.

• Led multiple preventive healthcare outreach projects, increasing FitKit return rate by 15% and pap smear acceptance rate by 11%.• Collaborated with stakeholders to optimize outreach processes and enhance patient engagement.• Implemented data-driven approaches to streamline processes and improve patient care outcomes.

• Managed medication requests and achieved a 95% success rate in completing Prior Authorization requests.• Collaborated with physicians to streamline appeals process and improve efficiency.• Familiarized with The Joint Commission quality standards for ambulatory care and ensured compliance.

• Conducted biological sample preparation and data processing for genetic analysis.• Utilized bioinformatics tools in R for data analysis and visualization.• Developed robust data analysis skills contributing to public health research.• Maintained lab inventories and coordinated tasks for operational efficiency.

• Managed electronic health records (EHR) and electronic medical records (EMR) for healthcare providers.• Ensured accurate and efficient documentation of patient consultations, treatments, and procedures.• Learned billing and coding requirements, supporting financial metrics and revenue cycle management.

• Collaborated with leadership to execute targeted sales campaigns, resulting in a significant increase of at least $34,000 in one-day sales performance.• Spearheaded efforts to reduce oil change times by 37% through process optimization, achieving up to 80% time savings for certain makes like Honda.• Introduced stringent safety processes to improve workplace safety while maintaining high service quality standards.