Manage routesetting program for all gym locations, lead all routesetting team members, ensure the utmost quality of Benchmark’s core product.• Plan and coordinate events attended by hundreds of customers.• Produce video and picture content for Benchmark’s online presence(website, social media, email newsletters, etc.).

• Co-manage routesetting team for all gym locations, train and mentor new team members, ensure the utmost quality of Benchmark’s core product.• Coordinate events attended by hundreds of customers.• Produce video and picture content for Benchmark’s online presence(website, social media, email newsletters, etc.).

• Collaborate with cross functional partners, including product managers and engineers, to drive impact for end users.• Ensure accuracy and effectiveness of core Apple software through rigorous imagery annotation and quality assurance.

• Contributed to UX research strategy for Echo Church in collaboration with seasoned UX researcher/designer colleagues. • Obtained actionable insights from end users by independently conducting interviews, field studies, and surveys.

• Constructed physically/mentally demanding indoor rock climbing routes, Mesa Rim Climbing Centers' core product.• Gathered insights regarding the needs, emotions and behaviors of Mesa Rim’s customers by carrying out hundreds of hours of in-person field research directly with customers.• Mentored less experienced routesetters several hours each week over a span of 6 months.

• Independently conducted lab studies focused on human decision making and behavior prediction.• Collected and analyzed user data and communicated significant findings through written reports and in-person presentations to the lab manager and cross functional members of the research team.