Account Manager for a millwork shop and general contractor. Prepared estimates, coordinated with the clients, scheduled projects, ordered materials, supervised fabrication and installation.

Manage day‐to‐day operations of a medium‐sized armored courier service branch. Extensive client interaction for customer service regarding transactions, problems, time windows and investigations. Prepare routes for 17 trucks, servicing over 700 customers, daily, while maintaining required time windows. Prepare weekly schedules for up to 50 employees for 7‐ days of operation. Compile various weekly and monthly reports for headquarters and clients. Conduct interviews and road tests for applicants and make hiring decisions. Train, coach, discipline and terminate employees, as needed. Manage compliance with DOT, TSA, state security and federal firearms regulations. Investigate losses and accidents with an emphasis on counter measures and correction. On site response and coordination for accidents and injuries. Maintain a secure facility, including supply management as well as scheduling maintenance and repairs. Incorporate and implement new technologies and processes. Onboard new clients to ensure smooth integration into existing routes. Advise and problem solve in urgent situations, such as truck break downs, truck lock outs and route delays.