Coleman Morrison, Ms Email & Phone Number

Plainview, Texas, United States

• Oversee retail operations at 13 branch locations in 12 cities across market area and promote company Core Values, Mission and Vision Statements. • Manage 60 retail staff members and managers across market area and resolve human resource issues. • Assess branch performance to ensure compliance with local, company, state, and federal policies and regulations through site visits and audits. • Review legal documents for market area and across company Texas footprint as needed for retail personnel. • Resolve customer complaints and document within company complaint system software. • Partner with other departments such as internal audit, lending, compliance, project management, and facilities on projects effecting branches in market area.

Fort Worth, Texas, United States

• Ensured all community bank center staff are complying with bank policy and procedure within job roles• Assisted in the approval process of large deposits, cash withdrawals, wires, etc. within delegated authorities• Performed initial quality control of personal banking department and daily audit of branch controls & facilities• Collaborated with Community Bank Center Manager regarding employee training and weekly coaching meetings

Lubbock, Texas, United States

• Oversaw all operations for a satellite branch to ensure a certain level of professionalism/member care is maintained• Monitored activity of the branch regarding loan applications, loan closings, new accounts to meet monthly goals • Performed routine branch audits to ensure credit union policies are always executed properly and efficiently • Lead and trained employees regarding compliance procedures & protocols state and federal laws and regulations• Directly managed human resource functions in of employees, assisted in hiring, interviews, and annual evaluations• Established new and maintained existing relationships with members while representing company in the community

Granbury, Texas, United States

• Originated loan documents in FLO for lien perfection on secured/unsecured consumer and commercial loans daily • Performed minor underwriting function such as calculated DTI, gathered collateral values & analyzed credit report• Assisted Branch Manager in operational duties/management, growth of loan portfolio & portfolio management • Developed relationships with new/existing customers and open 60+ new accounts monthly with branch team • Trained new employees on protocols and procedures to ensure maximum productivity/efficiency as needed

Tolar, Texas, United States

• Supported branch personnel to achieve and exceed customer service expectations regarding bank products/services • Opened 40 new accounts, CDs/safe deposit boxes monthly while consistently balancing a cash drawer daily• Enrolled customers in products/services including online banking, e-statements, SecurLock ® whenever needed • Implemented fraud procedure protocol when warranted and assist customers through necessary step to avoid fraud• Collected necessary evidence and documentation for debit card disputes and resolve debit card issues almost daily • Maintained records when opening accounts and customer service within image system or branch paper files

Granbury, Texas, United States

-Processed 100+ deposits, checks, loan payments quickly for bank customers entering the branch/drive-thru accurately-Complied with protocol for legal and confidential paperwork in order to comply with bank protocol and bank auditors -Developed relationships with customers while processing transactions for a superior customer service experience daily- Directed customers to appropriate bank staff to help with their extended banking/financial needs -Consistently and accurately balanced a cash drawer on a daily basis after processing transactions in person/via phone

Bachelor Of Science - Bs, Animal Sciences (Business Option); Minor In Agribusiness Management, Cum Laude

Activities and Societies: Golden Key Honor Society, Ag Ambassadors, Student Alumni Association, Student Alumni Board, AgriTechsan Team.

Master Of Science - Ms, Agricultural And Consumer Resources, Agribusiness/Non-Thesis, 4.0

Master Of Science - Ms, Agriculture With An Emphasis In Agricultural Economics, 4.0

Education record

Activities and Societies: Pride Rock Hall Council

Education record

Activities and Societies: UIL Speech team, FFA, FCCLA, Student Council, prom committeeOfficer of FFA, FCCLA, Student Council.