Junior Network Technician
CurrentRemotely monitoring diverse FBI campus networks and enclaves located in CONUS, OCONUS, and other regions, ensuring optimal performance and securityTroubleshooting network degradations and outagesManaging networking devices in cooperation with local technicians to ensure network connectivity for all usersManaging incident and request tickets to uphold contract SLAs and drive incident resolutionCoordinating installation and configuration of networking devices replacing old defective devices.Develop and maintain comprehensive documentation of network configurations, procedures, and incidents, contributing to organizational knowledge and continuity.