Director Cec Engagement Channel Configuration
Current
Jul 2023 - Present
AeroLeads people directory · profile
Eric C. Email & Phone Number
Customer Experience | Telecom | Hospitality
at
Marriott International
1 work email found
@mvwc.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience | Telecom | Hospitality
Location
Orlando, Florida, United States
Who is Eric C.? Overview
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Quick answer
Eric C. is listed as Customer Experience | Telecom | Hospitality at Marriott International, based in Orlando, Florida, United States. AeroLeads shows a work email signal at mvwc.com and a matched LinkedIn profile for Eric C..
Eric C. previously worked as Director CEC Engagement Channel Configuration at Marriott International and Senior Manager Customer Engagement Center Product Configuration at Marriott International. Eric C. holds Bachelor'S, Information Systems Technology from Weber State University.
Company email context
Email format at Marriott International
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*@mvwc.com
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AeroLeads found 1 current-domain work email signal for Eric C.. Compare company email patterns before reaching out.
Profile bio
About Eric C.
Information Technology Director with 20 years experience in Contact Center/IT operations and telecommunications. Experience leading technical teams, contract negotiations, spearheading system implementation, project management, and training & development. Strong technical depth in deploying digital solutions in multiple domains & industries. • Designs and implements agile transformation projects. • Demonstrated capabilities in all phases of business program development/management lifecycle. • Provides critical leadership in managing strategic program delivery and product/program management.
Listed skills include Voip Protocols Sip, Point Of Sale, Windows 7, Windows Xp, and 15 others.
Current workplace
Eric C.'s current company
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6 roles
Eric C. work experience
A career timeline built from the work history available for this profile.
Senior Manager Customer Engagement Center Product Configuration
Current
Aug 2022 - Present
Associate Director Contact Center Technology
- Manage Telecommunications Teams supporting all telecommunications needs for +15K users and devices in all Corporate Offices and Contact Centers. Responsible for vendor relations, contract negotiations, hiring and.
- Champion for creating and implementing customer service-driven IT processes and solutions that support continuous growth while delivering on key objectives in furtherance of the company’s vision and mission.
- Led migration to Cloud Contact Center with +8k agents and cloud PBX with +7k users.
- Led negotiations for telephony contract renewal that saved the company +30% ( ~1 million dollars annually)
- Collaborated with Contact Center leadership to design and develop customer support strategies focused on world class support.
Nov 2019 - Aug 2022
Sr. Manager Voip/Telecom Services
- Managed Unified Communications Department. Responsibilities included support of Contact Centers in Bangkok, Thailand, Ireland, Mexico and the United States. Provided 24 x 7 support for for all contact center agents and.
- Designed and implemented call flows to allow seamless customer support throughout our enterprise.
- Transitioned from a legacy PBX to CCaaS providing for more scalable and flexible support.
- Negotiated +30 percent calling rate discount saving thousands each month.
- Worked alongside our Salesforce team to integrate the Contact Center Systems and Salesforce Agent.
Nov 2016 - Nov 2019
Telecom Analyst
- Designed and implemented least cost routing strategy that saved thousands of dollars monthly and utilized existing infrastructure.
- Managed Contact Center Telephony for offices in Texas, Chicago and SLC.
- Managed Software Patches and maintenance on Avaya Gateways.
- Installed and supported Oracle Session Border Controllers.
- Led telephony deployment of new contact center in Tokyo.
- Managed re-location of Contact Center in Texas, including ordering circuits and managing vendors.
Aug 2013 - Nov 2016
Systems Admin And Installer (Point Of Sales)
- Installed and supported IBM, NCR, and LOC Software Point of Sale.
- Led installation teams for VIP customers.
- Led the deployment of a Point of Sale system for customer with +400 stores.
- Managed internal networks, servers, desktops, VOIP phone system.
Feb 2009 - Apr 2013
2 education records
Eric C. education
Bachelor'S, Information Systems Technology
Weber State University
Executive Mba, Business Administration And Management, General
University Of Central Florida
FAQ
Frequently asked questions about Eric C.
Quick answers generated from the profile data available on this page.
What company does Eric C. work for?
Eric C. works for Marriott International.
What is Eric C.'s role at Marriott International?
Eric C. is listed as Customer Experience | Telecom | Hospitality at Marriott International.
What is Eric C.'s email address?
AeroLeads has found 1 work email signal at @mvwc.com for Eric C. at Marriott International.
Where is Eric C. based?
Eric C. is based in Orlando, Florida, United States while working with Marriott International.
What companies has Eric C. worked for?
Eric C. has worked for Marriott International, Marriott Vacations Worldwide, and Select Engineering Services.
How can I contact Eric C.?
You can use AeroLeads to view verified contact signals for Eric C. at Marriott International, including work email, phone, and LinkedIn data when available.
What schools did Eric C. attend?
Eric C. holds Bachelor'S, Information Systems Technology from Weber State University.
What skills is Eric C. known for?
Eric C. is listed with skills including Voip Protocols Sip, Point Of Sale, Windows 7, Windows Xp, Windows Server, Dbms, Networking, and Telecommunications.
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