Cole Thompson

Cole Thompson Email and Phone Number

Experienced SaaS Platform Leader @ Granicus
denver, colorado, united states
Cole Thompson's Location
Indianapolis, Indiana, United States, United States
Cole Thompson's Contact Details

Cole Thompson personal email

n/a
About Cole Thompson

I am an experienced SaaS platform consultant who graduated from The Indiana University Media School. I became interested in internet software solutions during my employment with the Indiana Department of Transportation. I was able to interact with multiple SaaS platforms and was entrusted to teach them to staff and contractors on behalf of INDOT. Those experiences attracted me to my current employer, Granicus. Now, I am proud to help local, state, and federal governments optimize their messaging to the public!

Cole Thompson's Current Company Details
Granicus

Granicus

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Experienced SaaS Platform Leader
denver, colorado, united states
Website:
granicus.com
Employees:
580
Cole Thompson Work Experience Details
  • Granicus
    Consultant, Platform
    Granicus Oct 2023 - Present
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  • Granicus
    Associate Consultant, Platform
    Granicus Nov 2022 - Oct 2023
    Remote
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  • Granicus
    Customer Success Consultant
    Granicus Mar 2022 - Oct 2022
    Remote
    • Reviewed client’s accounts by displaying key metrics and best practices, giving them tools to improve message growth.• Liaised client’s communication goals and our sales team to best provide upgraded products to enhance client efficiency.• Answered client’s technical questions by clearly demonstrating how they can navigate their desired platform’s interface.• Triaged client issues then investigate and develop the best internal action plan to alleviate client dissatisfaction.
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  • Indiana Department Of Transportation
    Interim Digital Marketing Manager/Digital Marketing Coordinator
    Indiana Department Of Transportation Jun 2018 - Nov 2021
    Indianapolis, Indiana
    • Taught and administered five different SaaS platforms to staff for internal and external communication efficiency. • Managed mobile app development with INDOT’s technology department to enhance performance and functionality.• Represented INDOT’s interests on a state council who plan and implement web design, CMS, and analytical tracking platforms.• Analyzed and report web-traffic data to better arrange external website for public access efficiency.• Created and tracked content for all INDOT social media channels to best communicate to and grow the 275,000 follower base.• Administered INDOT’s GovDelivery email account, ensuring accurate and precise delivery of 3 million annual messages.• Monitored television and print media analytics with Critical Mention, sending a weekly breakdown to executive staff.• Reworded and presented INDOT’s social media policy with legal team, mitigating legal risk.
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  • Multicraft Electric Llc
    Corporate Affairs Manager
    Multicraft Electric Llc Jan 2017 - Jun 2018
    Bloomington, Indiana
    • Wrote and submitted a Strategic Growth Assessment (SWOT Analysis) to Small Business Administration, maintaining access to governmental minority business resources.• Crafted website and social media pages to inform current and future clients of company's skill set. • Applied for government re-certifications to ensure all company work was validated.• Edited a 2.2 million dollar joint-venture agreement allowing access to Department of Defense project bidding. • Communicated with Department of Defense officials to track project progress for accurate payment on completed work.• Originated company policy on EPA regulations to ensure accuracy and mitigate risk for future contracts.• Recruited for positions of office and construction manager, suggesting the best applicants to ownership.
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  • Midcontinent Independent System Operator
    Corporate Communications Intern
    Midcontinent Independent System Operator Jun 2017 - Aug 2017
    Carmel, Indiana
    • Reset roles and strategic plan with MISO’s public relations firm, internalizing control to the communications department.• Debriefed chief officers on national conferences to assure attendance on critical agenda issues. • Replied to Glassdoor reviews to ensure that the public be aware of MISO’s appreciation for employee feedback.• Informed 1000 employees on daily events and profiles through intranet server website and weekly email.• Scripted intern recruitment video to showcase program benefits and depict the company’s setting.• Updated board of directors and executive biographies to provide accurate reference on external website. • Disambiguated energy control job descriptions, which were then added to external website for better public understanding.
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  • College Hunks Hauling Junk And Moving
    Marketing Intern And Moving/Removal Specialist
    College Hunks Hauling Junk And Moving Feb 2015 - Aug 2016
    Indianapolis, Indiana Area
    • Created social media campaign increasing Facebook viewers by 256% resulting in more client bookings.• Designed recruitment fliers using InDesign to attract applicants for positions within the company.• Analyzed and replied to customer feedback, gathering information on services which improved employee-client relations.• Communicated with the clients to inform about move expectations to ensure exceptional customer service.• Negotiated pricing with customers to achieve positive revenue for the company.• Adapted to customer’s pricing limits and scheduling conflicts to ensure outstanding service.
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  • Crossroads Of America Council, Boy Scouts Of America
    Marketing And Public Relations Intern
    Crossroads Of America Council, Boy Scouts Of America May 2015 - Aug 2015
    Indianapolis, Indiana Area
    • Drafted press releases to print and telecommunication media about organizational events resulting in greater event turnout.• Photographed youth in action at Scout sponsored events to add graphics to the marketing picture database.• Designed Twitter and Facebook marketing material to increase the public’s awareness about upcoming events.• Researched local Home Owner’s Association demographic data to promote targeted recruiting efforts in large markets.• Coordinated volunteers to distribute marketing materials in their respective districts to publicize a council-wide recruit night.
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  • Pearson
    Warehouse Associate
    Pearson Jun 2014 - Aug 2014
    Lebanon, Indiana
    • Led seven associates in inventory tracking analysis which resulted in correct organization of merchandise.
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  • Infectious Disease Of Indiana
    Data Manager
    Infectious Disease Of Indiana Jun 2013 - Feb 2014
    Carmel, Indiana
    • Teamed with co-workers to transport medical files and merge them with existing documents for accurate reference.

Cole Thompson Skills

Public Speaking Customer Service Nonprofits Marketing Social Networking Social Media Leadership Public Relations Community Outreach Indesign Microsoft Office Microsoft Outlook Text Editing

Cole Thompson Education Details

Frequently Asked Questions about Cole Thompson

What company does Cole Thompson work for?

Cole Thompson works for Granicus

What is Cole Thompson's role at the current company?

Cole Thompson's current role is Experienced SaaS Platform Leader.

What is Cole Thompson's email address?

Cole Thompson's email address is cthompson@in.gov

What schools did Cole Thompson attend?

Cole Thompson attended Indiana University Bloomington, Indiana University–purdue University Indianapolis.

What are some of Cole Thompson's interests?

Cole Thompson has interest in Civil Rights And Social Action, Education, Economic Empowerment.

What skills is Cole Thompson known for?

Cole Thompson has skills like Public Speaking, Customer Service, Nonprofits, Marketing, Social Networking, Social Media, Leadership, Public Relations, Community Outreach, Indesign, Microsoft Office, Microsoft Outlook.

Who are Cole Thompson's colleagues?

Cole Thompson's colleagues are Julio César Romero Pérez, Jax Harris, Alexander Giese, Kathryn Beltran, Cory Mease, Natraj Shenoy, Sai Bodavula.

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