Cole Thompson Email & Phone Number

Remote

Remote

• Reviewed client’s accounts by displaying key metrics and best practices, giving them tools to improve message growth.• Liaised client’s communication goals and our sales team to best provide upgraded products to enhance client efficiency.• Answered client’s technical questions by clearly demonstrating how they can navigate their desired platform’s interface.• Triaged client issues then investigate and develop the best internal action plan to alleviate client dissatisfaction.

Indianapolis, Indiana

• Taught and administered five different SaaS platforms to staff for internal and external communication efficiency. • Managed mobile app development with INDOT’s technology department to enhance performance and functionality.• Represented INDOT’s interests on a state council who plan and implement web design, CMS, and analytical tracking platforms.• Analyzed and report web-traffic data to better arrange external website for public access efficiency.• Created and tracked content for all INDOT social media channels to best communicate to and grow the 275,000 follower base.• Administered INDOT’s GovDelivery email account, ensuring accurate and precise delivery of 3 million annual messages.• Monitored television and print media analytics with Critical Mention, sending a weekly breakdown to executive staff.• Reworded and presented INDOT’s social media policy with legal team, mitigating legal risk.

Bloomington, Indiana

• Wrote and submitted a Strategic Growth Assessment (SWOT Analysis) to Small Business Administration, maintaining access to governmental minority business resources.• Crafted website and social media pages to inform current and future clients of company's skill set. • Applied for government re-certifications to ensure all company work was validated.• Edited a 2.2 million dollar joint-venture agreement allowing access to Department of Defense project bidding. • Communicated with Department of Defense officials to track project progress for accurate payment on completed work.• Originated company policy on EPA regulations to ensure accuracy and mitigate risk for future contracts.• Recruited for positions of office and construction manager, suggesting the best applicants to ownership.

Carmel, Indiana

• Reset roles and strategic plan with MISO’s public relations firm, internalizing control to the communications department.• Debriefed chief officers on national conferences to assure attendance on critical agenda issues. • Replied to Glassdoor reviews to ensure that the public be aware of MISO’s appreciation for employee feedback.• Informed 1000 employees on daily events and profiles through intranet server website and weekly email.• Scripted intern recruitment video to showcase program benefits and depict the company’s setting.• Updated board of directors and executive biographies to provide accurate reference on external website. • Disambiguated energy control job descriptions, which were then added to external website for better public understanding.

Indianapolis, Indiana Area

• Created social media campaign increasing Facebook viewers by 256% resulting in more client bookings.• Designed recruitment fliers using InDesign to attract applicants for positions within the company.• Analyzed and replied to customer feedback, gathering information on services which improved employee-client relations.• Communicated with the clients to inform about move expectations to ensure exceptional customer service.• Negotiated pricing with customers to achieve positive revenue for the company.• Adapted to customer’s pricing limits and scheduling conflicts to ensure outstanding service.

Indianapolis, Indiana Area

• Drafted press releases to print and telecommunication media about organizational events resulting in greater event turnout.• Photographed youth in action at Scout sponsored events to add graphics to the marketing picture database.• Designed Twitter and Facebook marketing material to increase the public’s awareness about upcoming events.• Researched local Home Owner’s Association demographic data to promote targeted recruiting efforts in large markets.• Coordinated volunteers to distribute marketing materials in their respective districts to publicize a council-wide recruit night.

Lebanon, Indiana

• Led seven associates in inventory tracking analysis which resulted in correct organization of merchandise.

Carmel, Indiana

• Teamed with co-workers to transport medical files and merge them with existing documents for accurate reference.

Bachelor Of Arts In Journalism, Public Relations/Image Management

Bachelor Of Arts In Journalism, Public Relations

Fall semester 2014 Dean's List