Coletta Edison Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

• Partnered with multiple departments across Reciprocity to provide customers with the best possible user experience. Developed strong client partnerships that promoted company growth by demonstrating expert knowledge in.
• Acted as the primary point of contact for clients during their critical first weeks deploying ZenGRC.
• Led customers through a detailed implementation plan which provided comprehensive product training, configuration of their system, and data transcription.
• Provided customers with in-depth product training sessions by video conference and in-person meetings tailored to each customer's unique requirements.
• Maintained open communication throughout the onboarding process to better identify customer needs, align on expectations, oversee project timelines, and ensure all requirements were met for a successful transition onto.
• Promoted customer retention by proactively addressing concerns and challenges, documenting product feedback requests, and coordinating resources to enhance user experience.

San Jose, California

• Selected to manage the client pipeline and identify potential partnerships for the organization. Worked alongside the outbound and inbound sales team to contribute toward the achievement of company sales milestones.
• Tasked with researching, developing and qualifying potential prospects for the sales team.
• Collaborated with inbound and outbound Sales Development Representatives to increase sales pipeline and achieve quarterly revenue goals.
• Monitored online sources such as LinkedIn Navigator to capture profile information for new target prospects and logged all qualified leads in Salesforce.

Mountain View, California

• Partnered with the Global Sales Team to pursue strategic opportunities
• Assisted a team of Sales Development Representatives in outbound prospecting efforts
• Leveraged social media platforms and communication channels to research and identify potential partnerships for BlackBerry
• Owner of preparing and curating personalized marketing messages
• Fully managed accounts from prospecting to closing

Mountain View, California

• Developed marketing content to support customer deployment plans and drive product adoption
• Conducted a website audit to identify needs for improvement, created meaningful content, and tracked the impact on awareness
• Tracked and improved the process of a Customer Success ManagerCo-Chair of the BlackBerry Student Social Committee (BSSC) - USA
• Planned, organized, and executed events
• Managed Committee budget
• Created and distributed templates, flyers, and social media content

San Jose, California

• Engaged and created relationships with customers and employees to understand their needs and exemplify Starbucks’ vision and values
• Maintained flexibility and a positive demeanor during times of high-stress to ensure quality of products and customer satisfaction
• Awarded Partner of the Quarter for exemplifying great performance, and upholding customer service values
• Recognized as top grossing partner for exceeding sales goals within specified timeframe