Colette Grantham Email & Phone Number

Littleport

Littleport, Cambridgeshire

Role, responsibilities and achievements:Supporting the global sales and commercial teams, maintaining CRM system (Salesforce.com) Super User status. Providing internal training on Salesforce.com. Client liaison and sales follow-ups. Producing monthly Board reporting materials.Creating PowerPoint presentations.Providing PA support to Director and Global Sales Manager. Completing ad hoc market research assignments. Making travel arrangements. Organising meetings and internal conferences, etc. Maintaining calendars and diaries.Managing Sales Manager’s expenses. Maintaining administrative system for the aftermarket division.• Completely re-organised the CRM system, streamlining it and creating a basis for accurate reporting, providing a superior database for global sales and commercial teams. • Created a series of tailored regional dashboards for each of the global sales areas.• Created a series of Sales Management spreadsheets (Excel) reflecting sales metrics across the global sales scope.

Cambridgeshire

Role, responsibilities and achievements:Managing all non-nursing aspects of a large nursing home for elderly people:Stock ordering and management – all areas, including medical disposables, janitorial products, food, uniforms, furnishings, etc. Facilities management, including waste management, contractor procurement, maintenance of service contracts.Carrying out risk assessments and reviews.Carrying out quality audits.Creation and maintenance of documentation systems.Staff recruitment and management (estate/hotel services).Promoting a ‘value for money’ ethic throughout the service, monitoring expenditure and ongoing costs, managing relevant budgets.Preparing payroll information and overseeing accounts operations.Liaison with residents, families, professional and associated stakeholders.Marketing and advertising.Providing and overseeing all ‘front of house’ and first line services, to ensure efficient and professional service delivery at all times.Organising fund-raising social events in aid of the residents’ fund.Creating, writing and publishing a bi-monthly newsletter for residents, staff, etc.Compiling monthly performance reports and statutory reports, in line with legislation.• By 2002 the matron and I, working together, totally transformed the nursing home resulting in its positioning within the top ten percentile of the region’s best homes (Dun & Bradstreet).• Developed the business and achieved 100% occupancy of the home, with a waiting list (unheard of in the home’s history).• By recruiting judiciously and encouraging the staff base, I moved the home from cook/chill to freshly-cooked meals, which proved to be a huge success.• Noted for being a firm but fair staff manager, having built a loyal and dedicated workforce.

Cambridgeshire

I catalogued the extensive library of all publications, pamphlets, tracts and scientific papers for the Worldwide Fund for Nature. I provided business administration support and consultancy to local, small businesses. During this time, I also worked part-time in a local newsagents/convenience store. Whilst employed here I was awarded Sales Assistant of the Year (a nationwide company award).

Euston Road, London, Nw1

Pharmaceuticals advertising market research. Producing qualitative and quantitative reports relating to advertising campaigns in the global pharmaceuticals market and the effect of advertising on prescribing trends. Assisted in the production of the WHO 5-yearly publication Global Catalogue of Diseases.

Tudor Street, London

Role, responsibilities and achievements:Layout of advertising material/pages in magazine.Liaising with editorial staff to ensure a healthy ratio of advertising and editorial content.Liaising with clients, advertising agency executives, proofing houses and printers.Working to strict deadlines, in order to produce a fortnightly publication.• During this period of the 1980s PUNCH enjoyed the highest circulation in its history and received a publishing award reflecting this and the continued excellent content of the magazine.

Education record

Activities and Societies: Netball team, drama group, volleyball, musical groupEducated to A level standard in English and French. Did not.

Education record