Colette Klosterman (She/Her/Herself) Email & Phone Number

Austin, TX, US

US Services - West Coast Territory

• A trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier.
• Customer Health through Service Delivery Planning & Execution
• Customer satisfaction - Emphasis is on prevention and consultative advice (ITIL)
• Rsponsible for the management of support services to Enterprise Services customers.
• Manages a diverse and complex scope of support issues
• Works with management only when necessary to resolve sensitive issues

Redmond, Washington, United States

Reno, NV

Control complex Accounts Payable functions for NDOW by establishing guidelines for allocating general costs to the appropriate cost centers and ensuring procedures are followed.Control complex Accounts Receivable functions to include determining the billing amount using cost accounting procedures; make determinations regarding referral of delinquent.

Company Set-Up/InceptionDeveloped business plan and presented to investors to successfully raise initial business capital.Identified and targeted key markets for our company to pursue.Designed and built database bid system. Developed spreadsheets for bid ‘take-offs’ and bid pricing worksheets.Initiated and secured relationships and contracts with key.

Reno, Nevada Area

SalesSells, persuasively, persistently and confidently while reaching optimal profit levels. Focuses on the design of new construction and the renovation of existing buildings. Manages multiple, ongoing projects particularly focusing on selling HVAC and Industrial Controls Systems, equipment and building automation. Responsible for maintaining current.

Managed the multi-million dollar Contract and PO process, which included processing Contracts for signature, opening PO’s, and updating the Contract database with changes.Managed invoice process for PO’s, coordinated with internal team to ensure deliverables were met before invoices were released for payment and coordinated with external vendor to ensure.

Education record

Education record