Colette Langley Email & Phone Number

Altamonte Springs, Fl, Us

Orlando, Florida, United States

- Research and write articles on theme parks news for Disney Food Blog and AllEars- Capture content for blog posts and social media posts at various theme parks including Disney World and Universal

- Managed advertising and marketing initiatives through platforms such as Merchant Center and Google Ads- Responsible for all content on Bennett & Bennett site (www.4bennett.com), including articles, visuals, logos and graphic design- Extensive use of Illustrator, Photoshop, Canva and Wordpress- Responsible for email marketing efforts utilizing Constant Contact- Researched and wrote articles for website blog

Orlando, Florida, United States

- Planned, researched, developed and wrote various articles about the Orlando area- Created original content about the Orlando area for my personal blog, Instagram, Twitter, Facebook, TikTok, and Pinterest- Experience utilizing analytics and applying insights from the various social media channels- Captured and edited photographs of the Orlando area for use on my blog and social media accounts

- Social media content creation for non-profit organization- Created and scheduled posts on Instagram, Facebook, X/Twitter and LinkedIn utilizing Hootsuite (@asdachievement)- Extensive graphic design utilizing Canva

Orlando, Florida, United States

- Frontline employee that served as a first point of contact for all incoming calls from clients- Responsible for solving any issue or concern a client may have and communicating effectively and efficiently- Experience dealing with a variety of individuals and developed techniques to effectively aid in issue resolution- Summarized important conversation points and wrote reports as needed to document interactions, upheld record-keeping principles and practices of the firm- Knowledgeable about the financial industry and constantly staying up to date and researching the markets

Orlando, Florida, United States

Attraction Opening Team – Guardians of the Galaxy: Cosmic Rewind- Selected to be a member of the highly competitive property opening team for the new Guardians of the Galaxy attraction- Worked with fellow cast members to identify ways to improve safety and efficiency- Proactively sought to address guest issues and provide high-level customer service to all guests- Actively engaged with guests to solve any problems and provide information to enhance their visitRanger - Fort Wilderness Resort and Campground- Responsible for delivering exceptional customer service and proactively addressing guest concerns, while multi-tasking on several assignments- Engaged with senior management and coordinated with departments across the resort to address resort and guest issues, and create resolutions to issues- Partnered extensively with the Ranger team to execute our tasks and plan large-scale events for holidays- Continuously identified ways to make the resort better and provide a better guest experienceAttractions Operations – Sunset Boulevard- Operated complex ride systems in a fast-paced and multi-tasking environment - Responsible for creating a themed environment, greeted, and interacted with guests, worked to anticipate, and resolve guest needs- Utilized numerous iPad applications and computer programs to assist guests and resolve complex issues

San Francisco Bay Area

- Developed strong relationships with my customers to ensure we were exceeding expectations and prepared to handle any shipments our customers needed to move- Responsible for ensuring the efficient movement of freight around the world, including documenting, and executing processes to book, track, and deliver my customers’ shipments- Proactively communicated with my customers when issues arose to find the best solution- Worked within a fast-paced environment which required multi-tasking and prioritizing many tasks to ensure a high level of customer satisfaction- Utilized proprietary software to manage the flow of goods, decrease costs and increase efficiency- Partnered with coworkers to utilize our various areas of expertise to successfully import shipments from various locations and through various modes of transportation

Orlando, Florida

- Delivered exceptional customer service, while proactively addressing concerns and maintaining a positive attitude in a fast-paced and ever-changing environment- Worked both independently and collaboratively, and communicated with fellow cast members and leaders to create a delicious and efficient dining experience

San Mateo, California

- Responsible for the successful execution of the camp’s food program including inventory control and food service- Communicated with parents and campers to ensure dietary restrictions were met and the food service element of camp was executed efficiently and exceeded expectations, supervised camp counselors during food service- Engaged with campers to create an inviting and enjoyable experience- Quickly learned ordering procedure, and then analyzed, evaluated and implemented changes to improve our ordering process utilizing an Excel spreadsheet to lean out our ordering- Managed multiple tasks at once, and executed snack and lunch services for an average of 240 children each day - Adapted and maintained flexibility to accommodate the number of campers changing daily- Required a strong attention to detail and ability to adapt and maintain flexibility to accommodate the number of campers which changed daily- Implemented food operation and safety protocols to ensure a safe food production environment

College Station, Tx

- Participated in and learned about all aspects of food production including field preparation, planning, planting, crop care and the harvesting of produce - Supervised and trained volunteers- Researched and completed an individual project pertaining to hydroponics

San Francisco Bay Area

- Prioritized and managed various projects and tasks while delivering high-quality work to supervisors- Coordinated with multiple entities and departments to find resolutions to issues regarding emergency preparedness- Assisted the team in organizing the annual full-scale emergency exercise simulating active shooter to test first responders and airport personnel. Exercise involved the coordination of over 10 local, state and federal agencies- Participated in EOC activations that required working with a sense of urgency, developed emergency operations procedures and evacuation posters

San Mateo, Ca

- Updated and maintained purchasing databases in Access, including data entry and management of inventory system- Performed data analysis project of purchasing data, created and ran reports for office staff - Analyzed purchasing, organized findings and presented plan to enhance efficiency to senior management- Assisted office staff with event planning and various administrative tasks

Berkeley, California

- Cataloged and organized office files for upcoming relocation- Assisted with various clerical and administrative tasks

Master Of Science - Ms, Hospitality & Tourism Management

Bachelor'S Degree, Supply Chain Management

- Bachelor of Business Administration in Supply Chain Management - Minor in Horticulture - Certificate in International Business

Study Abroad, International Management And Business

- Participated in a month long study abroad program at Hanken School of Economics, coordinated through Mays Business School at Texas A&M.