Colette Lefever Email and Phone Number

Dealer Reimbursed Marketing5Relevant Industry ExpertiseBARSAutomotive Retail and Fleet Incentive ManagementCredit Card/Banking

Program Manager for the GM Card Portfolio of Products and other Dealer Reimbursed Marketing ProgramsResponsibilitiesInterface between consumers, dealerships, GM Executives, financial partners, and legal entitiesService Desk Level 1Subject Matter Expert for GM Card portfolio or products, GM Employee Discount programs for the US and Canada, and GM Private Offer ProgramsSubject Matter Expert for system (IAgent) which supports the DRMP programsReview of all policy requests from GM Field PersonnelConsultant for Marketing for GM Card, and Current GM PromotionsConsultant for CHASE, HSBC regarding customer/client RelationsReview of GM Employee/Retiree retention exceptionsIncentive Audit for GM Dealerships working with auditorsCompanyCity, State, Country

Special Services Manager GM Card; Interface between consumers, dealerships, GM Executives, financial partners and legal entities Create testing for UAT

Customer AssistanceDealer Business Center Policy Analyst

Inbound calls from consumers with vehicle complaintsInbound calls from dealerships with incentive questions and concernsGMAC payment specialist as DBC CorrespondencePolicy Analyst for South Central Region, North East Region and North Central Region, including Puerto Rico and the Virgin Islands, Mobility, GM Supplier, GM Card, New Vehicle Damage.While working as a policy analyst reviewed and audited several dealerships for incentives for GM Executives