Serving the armed forces, and their loved ones with insurance packages.From military kit & home insurance, Personal Accident to Life & serious/critical illness cover.

Military Insurance

BCG is a national distribution company owned by Wolseley UK based in Worcester. The BCG portfolio focuses on distributing bathroom, kitchen & heating products to trade customers. The turnover is circa £100 million. I was promoted to Team Leader in 2009 where I helped manage 50 heads. Main responsibilities:■ Design and manage new projects, bring fresh ideas and develop them into processes■ Professionally and efficiently dealing with customer complaints ■ Manage daily tasks – Call motoring, faxed orders, phone orders, depot issues and customer issues■.Lead by example in day to day sales inbound and outbound and dealing with daily issues■ Provide training and arrange supplier training for contact centre■ Diary Management■ Regular site visits to depots, customers, trade shows■ Maintaining client database■ Finding solutions for problems in a cost efficient way keeping the customer’s needs in mind at all time ■ Communicate and relay information professionally to external sales team, internal contact centre, management, directors, Depots, customer, Manufactures and supplies.I have also attended a management course focusing on the job of a Supervisor/Manager which helped me to understand different work patterns of individuals. This helped me in my day to day job reading people and understanding how to train and guide them towards their future goals. Also this year became a customer service champion winner in the Wolseley WOW Factor.

I was promoted to Senior Advisor for the Retail Team and was responsible for 6 heads. My key accountabilities included: ■ Designed new processes which focused on solutions to work more cost efficiently ■ Manage new processes making sure they worked during the test period■ Working closely and liaising with management on a daily basis■ Maintaining strong relationships with major customers and Manufactures■ Fax, email and phone order management■ Prioritising, delegation and time management■ Promotion of new products ■ Ensuring the highest level of customer satisfaction■ Making cost efficient decisions to proactively deliver to customers expectations ■ Understanding my teams strong points and develop their weak areas through training

I started at BCG as a Contact Centre Sales Advisor this included:■ Handling a high volume of Inbound and outbound sales■ Processes fax, phone and emailed orders■ Building good customer relationships with high spend customers■ Chasing products with manufactures when no due date on products ■ Working closely with the Area Sales Manager to hit targets up-sell and assist in any tasks and deadlines

Full-time stylist. To run and manage shop on own with extra duties as a key holder. Including answering the telephone, booking customer appointments, handling payments and the general day to day running of the shop. My responsibilities also included advising clients on hair colour and perm types and helping to promote the business with the design of advertisements.

Originally started as work experience during my final school years which resulted in the offer of a Saturday position. After starting college on a 2-year NVQ hairdressing course I was asked to work various week days, usually Wednesdays and Saturdays, whilst attending college on the other days. This helped to gain value on the job experience with the ability to study at the same time. From this job I was able to gain a good understand of dealing with the public and my responsibilities included:-• Blow-drying• Tinting, & basic cuts• Shampooing, Highlighting, Setting, and Perms. • Reception duties to answer the telephone and book appointments using the computer system.