Colette Mcnally Email and Phone Number

I am the Corporate Reservations Manager at Meetingsbooker.com, the global leader in meeting and workspace bookings. With over 185,000 spaces globally, we help organisations to adapt to the new normal by creating a dedicated enterprise solution for your global teams with inbuilt usage, expenditure and safety controls. I have over 26 years Irish Corporate Travel experience with multi-national corporation and another leading Travel Industry organisation. I have diverse experience incorporating people management skills, leadership skills, motivational and mentoring skills, and excellent customer service skills. My work has necessitated effective communication with colleagues, suppliers, and clients at all levels where identifying needs and meeting and exceeding client expectations has been paramount. I would consider myself highly motivated to achieve desired results and client retention, as I always like to be the best in my working environment. I would describe myself as loyal, enthusiastic, motivated and realistic.

· My current role is to manage the corporate travel operations for Egencia and eTravel.· To deliver exceptional customer service through managing Travel Consultants to meet and exceed service level agreements through the use of the in-house booking tools and bespoke systems and represent Egencia as an ambassador of service excellence.· Client account management – Building a working relationship with Travel Directors and clients. Act as first point of escalation for client problems and resolution.· Ensure that staff work together as a team, providing each other with support, whilst maintaining a high level of customer service.· Implementing and managing global travel polies ensuring compliance at all levels with the organisation.· Monitor the quality, policy adherence and efficiency of service delivery by the team and assist in their training and development.· Take an active part in all staff development strategies to continually improve and strengthen the teams.· Conduct monthly and bi-annual review sessions with the team looking at individual performance.· Deliver weekly consultant scorecard feedback· Preparation and quality assurance of scheduled reports, detailing key KPI’s such productivity and write off.· Implementing and managing global travel polies ensuring compliance at all levels with the organisation.· I am involved in the on-going procurement with various vendors within the travel programme, ensuring our corporate clients obtain the best market fares.· Update and maintain our client data base, ensuring all information is up to date and accurate.· Crisis Management : Manage and support staff during a crisis, offering 24/7 support when needed.· Egencia Ireland have been named number 1 office for customer service across all Egencia offices each year since 2016.

· My current role is to increase sales in both The Corporate and Leisure departments, with 100% accuracy.· Ensure that staff work together as a team, providing each other with support.· I am responsible for pricing of new conferences and flights, while providing back-up to my team members.· I ensure that all staff are provided with the necessary training on net fares and airline updates.· I also handle our clients / office invoice queries, ensuring that we keep them to a minimum.· Update and maintain our client data base, ensuring all information is up to date and accurate.

· My current role is to increase sales in both The Corporate and Leisure departments, with 100% accuracy.· Ensure that both Corporate and Leisure Departments work together as a team, providing each otherwith support.· I am responsible for pricing of new accounts while providing back-up to my team members.· I ensure that all staff are provided with the necessary training on net fares and airline updates.· I also handle our BSP/ADM queries, ensuring that we keep them to a minimum.