Stakeholder Relations And Communications Officer
CurrentManaging outgoing correspondence to key stakeholders from the CEO & GM’s of various business groups including coordinating electronic mail-outsFormatting documentation, Preparing briefings for meetings, generating reports and data entry in both MS Word and Excel (such as Mail Merge/Templates)Liaising with School principals about educational and financial issuesKnowledge of Australian Curriculum and Assessment practices including NAPLAN testing, My School and the new National… Show more Managing outgoing correspondence to key stakeholders from the CEO & GM’s of various business groups including coordinating electronic mail-outsFormatting documentation, Preparing briefings for meetings, generating reports and data entry in both MS Word and Excel (such as Mail Merge/Templates)Liaising with School principals about educational and financial issuesKnowledge of Australian Curriculum and Assessment practices including NAPLAN testing, My School and the new National CurriculumProvide standard responses to general enquiries (via helpdesk phone line and email) with the aim of resolution where possible at first contactDelegate/escalate general enquiries to relevant business groups where appropriate and follow up as required to finalise responsesIdentify high level correspondence for delegation and reportingUpdate stakeholder databasesPreparing a range of standard documents including letters, emails, faxes, reports, simple presentations with a focus on summarisingKnowledge of information management systems such as TRIMUnderstanding of correspondence processes and protocols and ability to estimate times for completing tasksAbility to identify important issues such as potential conflict and seek to resolve issues quickly and prioritise actionsAppropriately managing items of a sensitive nature and understanding of confidentialityAbility to work effectively with staff across the organisation, sharing relevant information willingly and understanding and fulfilling own role within the team with an appreciation of ‘working styles’ of other team members Show less