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Colette Moss Email & Phone Number
Business Support Manager
at
CCMA | Contact Centre Management Association
1 work email found
@ccma.org.uk
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 71%
Current company
Role
Business Support Manager
Location
Warrington, England, United Kingdom
Who is Colette Moss? Overview
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Quick answer
Colette Moss is listed as Business Support Manager at CCMA | Contact Centre Management Association, based in Warrington, England, United Kingdom. AeroLeads shows a work email signal at ccma.org.uk and a matched LinkedIn profile for Colette Moss.
Colette Moss previously worked as Learning Manager at Ccma | Call Centre Management Association and Events Manager at Ccma | Call Centre Management Association.
Company email context
Email format at CCMA | Contact Centre Management Association
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{first}@ccma.org.uk
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AeroLeads found 1 current-domain work email signal for Colette Moss. Compare company email patterns before reaching out.
Profile bio
About Colette Moss
I have been working in the contact centre industry for over 30 years. I’m a natural planner and organiser and revel in solving challenges to do the right thing for customers and colleagues.So it’s no surprise that after a career at the Co-op Insurance Contact Centre in roles where I have supported and co-ordinated complaints root cause analysis and quality management and continuous improvement programmes, that I am putting all these skills to good use at the CCMA.CCMA’s focus is to support contact centre professionals with opportunities to network and learn to enable them to deliver business success. As the Business Support Manager I orchestrate both face-to-face and digital events, with the aim of sharing best practice, insights and member’s stories to support the CCMA’s objective.
Current workplace
Colette Moss's current company
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Ccma | Contact Centre Management Association
AeroLeads page
11 roles
Colette Moss work experience
A career timeline built from the work history available for this profile.
Business Support Manager
Learning Manager
Jan 2022 - Oct 2024
Events Manager
I am responsible for planning and preparing for seminars, conferences and best practice visits held all over the UK and digitally for Contact Centre Management. I enjoy using proven planning tools and techniques to ensure events are successful, from liaising with venues to arranging speakers and communicating with attendees.
Mar 2019 - Jan 2022
Continuous Improvement Practitioner
Responsible for arranging and co-ordinating the complaints root cause analysis for the Insurance operation, driving improvements and ensuring regulatory requirements are met. Also responsible for training and facilitating a virtual team of colleagues enabling team based problem solving at a local level throughout the Insurance operation.
Jul 2014 - Dec 2020
Sales & Service Senior Quality Technician
Led the complaints root cause analysis and delivered operational improvements.
Mar 2013 - Jul 2014
Customer Insight Technician
Delivered an increase in customer satisfaction by implementing a seat level customer satisfaction survey, listening to customers, analysing the data and acting upon their feedback.
Feb 2011 - Mar 2013
Monitoring Business Adviser
Managed a team of Quality Advisers to monitor and improve the competency of Call Centre Advisers.
Jul 2008 - Feb 2011
Aug 2000 - Jul 2008
Team Manager
Managed a team of Call Centre Advisers to deliver a high quality sales and service function.
Jul 1998 - Aug 2000
Various Role
Jul 1989 - Jul 1998
FAQ
Frequently asked questions about Colette Moss
Quick answers generated from the profile data available on this page.
What company does Colette Moss work for?
Colette Moss works for CCMA | Contact Centre Management Association.
What is Colette Moss's role at CCMA | Contact Centre Management Association?
Colette Moss is listed as Business Support Manager at CCMA | Contact Centre Management Association.
What is Colette Moss's email address?
AeroLeads has found 1 work email signal at @ccma.org.uk for Colette Moss at CCMA | Contact Centre Management Association.
Where is Colette Moss based?
Colette Moss is based in Warrington, England, United Kingdom while working with CCMA | Contact Centre Management Association.
What companies has Colette Moss worked for?
Colette Moss has worked for Ccma | Contact Centre Management Association, Ccma | Call Centre Management Association, and Co-Op Insurance.
How can I contact Colette Moss?
You can use AeroLeads to view verified contact signals for Colette Moss at CCMA | Contact Centre Management Association, including work email, phone, and LinkedIn data when available.
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