Successful startup of a PME that has become profitable from the onset. Focused on high quality gelato and exceptional customer service, the company has attracted customers from all over Quebec, allowing for continuous growth in its first year in business.

An exceptional leader who directed Operations worth $175MM with 1500 employees and led the successful turnaround of a distressed division by increasing revenue growth by 35% and profit growth by 10% YOY. Managed the successful integration of two companies by maximizing operational efficiencies through cost reductions and retention of key players and significantly minimized risk and protected the brand value by instilling a culture of exceptional customer service, Health and Safety and compliance.

Business leader with operations worth $350MM, overseeing 3500 employees and 11 direct Vice President reports across North America, who lead the successful implementation of SAP worldwide, which gave the company a platform for standardized data, enabling it to continue to focus on growth. Considerably improved the customer experience and various KPI metrics which led to growth in top and bottom lines.As part of the senior executive team, participated in the due diligence and decisions to make 26 acquisitions in 20 months, representing $80MM in additional revenue.Responsible for maintaining a union-free environment across all branches in North America.

Spearheaded the success of the lowest performing regions into one of the best out of 15, in 18 months. Earned the President's Award for Best Improved branch among 150 branches in 2006. Post mandate, the branch served as a role model to all branches for growth, operational efficiencies and profitability.