Colette Schrupp Email & Phone Number

San Diego, Ca, Us

Little Italy, San Diego Ca

Monitored cash intake and deposits, ensuring 100% accuracy Promoted items on beverage lists and restaurant specials Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers Engaged in friendly conversation with guests to build rapport and facilitate repeat business

San Diego County, California, United States

Folded napkins and prepared silverware sets to provide adequate supply for host station Assisted in cashiering and Point of Sale (POS) system procedures during busy hours Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients Assisted fellow serving staff by delivering meals and special requests to satisfy guests

San Diego, California, United States

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers Delivered orders to tables within acceptable time frames and according to requested specifications Delivered quality service by creating warm and welcoming environment Prepared for large parties and reservations, anticipating planning and staffing needs Trained incoming staff regarding restaurant's practices, culture and procedures Maintained high customer satisfaction by frequently topping off drinks and proactively meeting needs such as condiments and extra napkins Professionally and efficiently resolved issues and enhanced customer satisfaction ratings

La Jolla, California

Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave Determined customer preferences to suggest appropriate cocktails and increase sales Achieved 1,500- 2,500+ sales goals by using successful strategies to promote specials, desserts and alcoholic beverages Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty

San Diego, California, United States

Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow Maintained customer satisfaction with timely table check-ins to assess drink or other needs Monitored guests for intoxication and immediately reported concerns to management Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

Associate'S Degree, Writing, General

Bachelor'S Of Science, Photography, 3.5 Gpa