Senior Travel Analyst
Current
Mar 2024 - Present
AeroLeads people directory · profile
Colette Stephens Email & Phone Number
Taking Customer Success to the next level.
at
Fitch Group, Inc.
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 71%
Current company
Role
Taking Customer Success to the next level.
Location
London, England, United Kingdom
Company size
Who is Colette Stephens? Overview
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Quick answer
Colette Stephens is listed as Taking Customer Success to the next level. at Fitch Group, Inc., a company with 3651 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Colette Stephens.
Colette Stephens previously worked as Senior Travel Analyst at Fitch Group, Inc. and UK Customer Integration Director at Travel Planet Tmc Uk Limited.
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Fitch Group, Inc.
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Profile bio
About Colette Stephens
"Your most unhappy customers are your greatest source of learning" - Bill GatesEnergetic and enthusiastic, I thrive on relationship building. With 30+ years of Travel industry and Customer Success management background, I am an experienced, driven professional, passionate to deliver the highest standards in everything I do. With the proven ability to work with deadlines, I have a proven track record of helping customers, internal and external, improve their customer journey, whilst driving success across the organisations and keeping within my values.My passion for relationship building and customer satisfaction has led me to achieve multiple awards and recognition throughout my career, including the Deal of the Year award and the President's Club Winner's Circle at SAP Concur, where I led innovative account management strategies and deepened client relationships. I was also nominated for the Star of Excellence award for the successful roll out of Manulife's travel and expense solution, where I was responsible for contract management, operational strategies, and policy compliance. I am always eager to learn from my customers and the changing trends in the industry, and to leverage my CRM expertise and business review skills to drive customer success and retention.
Current workplace
Colette Stephens's current company
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Fitch Group, Inc.
5 roles
Colette Stephens work experience
A career timeline built from the work history available for this profile.
Uk Customer Integration Director
Working with new and existing clients, to ensure seamless end to end implementation of our online booking tool, enabling customers to maximize compliance to travel policy, increase online bookings, drive cost savings and fulfilment of Duty of Care
Jan 2021 - Oct 2023
Client Success Manager
Led innovative Account Management strategies while focused on increasing profitability and deepening client relationships. Developed and presented compelling business reviews and business plans to senior-level client executives, ensuring that goals and objectives relating to a high level of customer success, retention and growth were exceeded.Managed.
Nov 2011 - Jan 2021
Director, Travel Sourcing & Contracts Management
Responsible for overall Travel & Expense for 16,000 North American employees. Accountable for contract management, including day to day operational strategies, for the Travel Management Company, American Express Corporate Card program and the Concur Expense Management tool. Key activities also included deploying and training of online travel booking and.
Dec 2006 - May 2011
Travel Manager
Citigroup Canada
As an onsite Travel Manager at Citigroup Canada head office, I was responsible for overseeing all travel transactions for employees at Citigroup Canada. As this role was 'hybrid', I was an American Express (GBT) employee, as well as a Citigroup employee. Key activities included ensuring Duty of Care, while driving compliance to T&E policies, reporting to.
Nov 1997 - Dec 2006
Team & coworkers
Colleagues at Fitch Group, Inc.
Other employees you can reach at fitchratings.com. View company contacts for 3651 employees →
NM
Noah Mulford
Colleague at Fitch Group, Inc.Lumberton, Mississippi, United States, United States
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SB
Sam Brown
Colleague at Fitch Group, Inc.Basildon, England, United Kingdom, United Kingdom
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MD
Malhar Dikhale
Colleague at Fitch Group, Inc.United Kingdom, United Kingdom
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BJ
Benjamin Johnson-Fry
Colleague at Fitch Group, Inc.Somerville, Massachusetts, United States, United States
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SG
Samantha Goober
Colleague at Fitch Group, Inc.London, England, United Kingdom, United Kingdom
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TY
Thomas Yeatts
Colleague at Fitch Group, Inc.New York, New York, United States, United States
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RH
Rahul Hemrajani
Colleague at Fitch Group, Inc.New York City Metropolitan Area, United States
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JS
Jilly Sorrell
Colleague at Fitch Group, Inc.Reading, England, United Kingdom, United Kingdom
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AD
Amol Dhaliwal
Colleague at Fitch Group, Inc.London Area, United Kingdom, United Kingdom
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YL
Yvonne Lai
Colleague at Fitch Group, Inc.London, England, United Kingdom, United Kingdom
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Noah Mulford
Colleague at Fitch Group, Inc.Lumberton, Mississippi, United States, United States
View →
SB
Sam Brown
Colleague at Fitch Group, Inc.Basildon, England, United Kingdom, United Kingdom
View →
MD
Malhar Dikhale
Colleague at Fitch Group, Inc.United Kingdom, United Kingdom
View →
BJ
Benjamin Johnson-Fry
Colleague at Fitch Group, Inc.Somerville, Massachusetts, United States, United States
View →
SG
Samantha Goober
Colleague at Fitch Group, Inc.London, England, United Kingdom, United Kingdom
View →
TY
Thomas Yeatts
Colleague at Fitch Group, Inc.New York, New York, United States, United States
View →
RH
Rahul Hemrajani
Colleague at Fitch Group, Inc.New York City Metropolitan Area, United States
View →
JS
Jilly Sorrell
Colleague at Fitch Group, Inc.Reading, England, United Kingdom, United Kingdom
View →
AD
Amol Dhaliwal
Colleague at Fitch Group, Inc.London Area, United Kingdom, United Kingdom
View →
YL
Yvonne Lai
Colleague at Fitch Group, Inc.London, England, United Kingdom, United Kingdom
View →
FAQ
Frequently asked questions about Colette Stephens
Quick answers generated from the profile data available on this page.
What company does Colette Stephens work for?
Colette Stephens works for Fitch Group, Inc..
What is Colette Stephens's role at Fitch Group, Inc.?
Colette Stephens is listed as Taking Customer Success to the next level. at Fitch Group, Inc..
Where is Colette Stephens based?
Colette Stephens is based in London, England, United Kingdom while working with Fitch Group, Inc..
What companies has Colette Stephens worked for?
Colette Stephens has worked for Fitch Group, Inc., Travel Planet Tmc Uk Limited, Sap Concur, Manulife Financial, and Citigroup Canada.
Who are Colette Stephens's colleagues at Fitch Group, Inc.?
Colette Stephens's colleagues at Fitch Group, Inc. include Noah Mulford, Sam Brown, Malhar Dikhale, Benjamin Johnson-Fry, and Samantha Goober.
How can I contact Colette Stephens?
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