"Your most unhappy customers are your greatest source of learning" - Bill GatesEnergetic and enthusiastic, I thrive on relationship building. With 30+ years of Travel industry and Customer Success management background, I am an experienced, driven professional, passionate to deliver the highest standards in everything I do. With the proven ability to work with deadlines, I have a proven track record of helping customers, internal and external, improve their customer journey, whilst driving success across the organisations and keeping within my values.My passion for relationship building and customer satisfaction has led me to achieve multiple awards and recognition throughout my career, including the Deal of the Year award and the President's Club Winner's Circle at SAP Concur, where I led innovative account management strategies and deepened client relationships. I was also nominated for the Star of Excellence award for the successful roll out of Manulife's travel and expense solution, where I was responsible for contract management, operational strategies, and policy compliance. I am always eager to learn from my customers and the changing trends in the industry, and to leverage my CRM expertise and business review skills to drive customer success and retention.