Colette Stephens Email & Phone Number

London Area, United Kingdom

Wakefield, England, United Kingdom

Working with new and existing clients, to ensure seamless end to end implementation of our online booking tool, enabling customers to maximize compliance to travel policy, increase online bookings, drive cost savings and fulfilment of Duty of Care

Maidenhead, United Kingdom

Led innovative Account Management strategies while focused on increasing profitability and deepening client relationships. Developed and presented compelling business reviews and business plans to senior-level client executives, ensuring that goals and objectives relating to a high level of customer success, retention and growth were exceeded.Managed quality and performance of client relationships, client opportunities, evaluate trends and make recommendations for client specific improvements and process improvements.In year one, increased EMEA online travel transactions by 98% by working with strategic Key accounts and providing insight on how to drive adoption to using an online booking tool. Successfully managed portfolio of 45+ Enterprise clients worth ARR ~ £16M. Created and deployed the UKI/European Digital programme for Enterprise customers and managed 113+ UKI Digital Enterprise customers, ARR ~£11M. Achieved 98% retention and renewals across customer portfolio, while increasing revenue, within portfolio, by ~35%. In recognition for outstanding customer engagement, I received 12 Recognition Awards, in 7 qualifying years.

Toronto, Ontario, Canada

Responsible for overall Travel & Expense for 16,000 North American employees. Accountable for contract management, including day to day operational strategies, for the Travel Management Company, American Express Corporate Card program and the Concur Expense Management tool. Key activities also included deploying and training of online travel booking and expense management tools, ensuring compliance to Travel and Expenses policies, overseeing Duty of Care, while driving cost savings to the organisation. As an active member of industry associations (NBTA, ACTE) this allowed me to be kept apprised of changing trends, as well as IATA/BSP & TICO requirements.

Toronto, Ontario, Canada

As an onsite Travel Manager at Citigroup Canada head office, I was responsible for overseeing all travel transactions for employees at Citigroup Canada. As this role was 'hybrid', I was an American Express (GBT) employee, as well as a Citigroup employee. Key activities included ensuring Duty of Care, while driving compliance to T&E policies, reporting to leadership team on cost savings and ensuring internal customer satisfaction.