Colette Vakil Email & Phone Number

London

Leadership of flagship centre for Mathnasium UK . Responsible for successful P&L delivery and growth at the company's longest established and busiest centre. Management of centre team including 25 operational staff and maths instructors, providing maths tuition to 220 children from 4-16 years. Extensive work generating new business, building of local relationships with parents and schools, and the wider local community.

London, England, United Kingdom

Interim management of client services for business growth consultancy. Onboarding new clients and assisting Principal Consultant on client project deliverables. Undertaking business administration including project proposals, billing, expenses, and payments.

Epsom ,Surrey, England, United Kingdom

Site leadership of Covid Test Centre, with capacity to administer 400 tests per day. Leadership and management of a team of 34 employees working split shifts 12 hours per day, 7 days per week. Direction of all staff ;public test administration, site operational management, compliance with NHS guidelines and oversight of site security, scoring 90% plus on customer satisfaction reviews.Weekly reporting and liaison with UKSHA and local councils.Supporting corporate operations with HR grievance and disciplinary appeal hearings.

Battersea, London

Site leadership of Covid Test Centre, with capacity to administer 350 tests per day. Leadership and management of a team of 34 employees working split shifts 12 hours per day, 7 days per week. Responsible for leadership and management of all staff including daily scheduling, operational efficacy, compliance with NHS guidelines, weekly liaison with Wandsworth Borough Council, oversight of site security.

Central And Greater London

Benefit Cosmetics is the UK’s No.1 premium make up brand and one of the world’s fastest growing, part of Louis Vuitton Moët Hennessy (LVMH). Currently, Benefit’s high-quality, feel-good beauty products can be found at over 4,000 counters in more than 35 countries.Promoted to take up responsibility for Benefit's premier region, I had responsibility for over 50 UK units, up to 7 Area Managers, and over 150 staff generating multi million-pound annual revenues, in a highly sales focussed organisation. Successfully achieved top divisional and regional awards for 4 years in a row 2016 -2019.

East England

I had responsibility for over 50 UK units, 5 Area Managers, and over 120 staff generating multi million-pound annual revenues, in a highly sales focussed organisation. I mentored and directed Area Managers and store teams toward sales target achievement.

Notting Hill Store And Selfridges London And Birmingham.

Interim assignment with Pedlars (with Charlie Gladstone) multiple high-street and on-line retailer offering premium lifestyle home products.Engaged by CEO, as Interim Retail Operations Manager to oversee their London stores and manage Christmas campaign with Selfridges.Managed and mentored store managers to a successful 3rd quarter sales increase of +26% on previous year and 49% over budget at Notting Hill and Selfridges. Liaised with Selfridges management ensuring communication was kept high and productive for both businesses. Recruited key staff for London stores and initiated change and direction on outstanding HR related issues. Took a leading role in executing a unique project for the company and Selfridges London and Birmingham.

Sloane Square And Harrods Knightsbridge, London.

Iconic 15,000 square foot, luxury goods, fine homewares and furniture store.Engaged to re-vitalise and trouble-shoot retail operations of famous London retail store and re-establish patronage by affluent clients whose families had shopped there for generations. Formulated plan with owners to radically transform presentation, merchandising and general layout of the store. Restructured underperforming team and recruited and trained new staff. Brought together new energy and ethos to retail team. Resulted in improved customer service and sales growth of 20% in Q4 2007. Supported Managing Director rationalise external warehouse function, leading integration of new warehousing on store site, saving business £120,000 per annum.

Regent Street, London

New concept worldwide flagship store of 250 year old heritage brand retailing fine china, crystal and luxury aspirational goods. Recruited to manage pre-opening period, co-ordinating refurbishment programme, recruitment, selection and training of new retail staff team and successfully launch new 4,500 sq.ft. prime retail store Successfully led retail team through pre and post £1.5 million refurbishment programme .Initiated contact with Regent Street Association and West End Association to increase awareness of the store resulting in participation in joint marketing activities which improved footfall and increased sales by 20% . Introduced a multi lingual staff and adapted store offering based on research findings increasing sales by 10% in first year (including 3 month closure), and 8% in the second year. Developed new staff led weekly training programme, to ensure that all staff and managers were fully up to date on processes and product knowledge. Managed 4,000 sq feet warehousing facility under store, introducing new stock control measures, better processes, ensuring easier stock retrieval for store staff and picking by Warehouse staff for Harrods concession.

Coach Uk Limited, Sloane Street And Harrods, Knightsbridge, London

UK retail operation of Coach Inc. a prestige U.S. luxury accessories international retail group.Overall management and operations of 1000 square foot Sloane Street store and high profile concession in Harrods.Energised staff to perform at their optimum level both in selling and operations. Sales increased as a result by between 5-10% year on year. Re-built UK brand recognition by re-organising customer database and building a repeat customer base from CRM programme, Identified need and recruited and trained Japanese speaking sales staff to accommodate high predominance of Japanese demographic customers in Coach London business. Resulted in an increase of 18% in Japanese customer business. Selected as part of the international team to set up and launch new Coach flag-ship store in Florence, Italy, as part of Coach plan to develop European branches.

Management Development

General management development training undertaken annually in the United States, to develop and prepare for further leadership.

Habc Assessing Vocational Achievement, Educational Assessment, Testing, And Measurement, Level 3

In House Diploma, Retail Management

Selected to join the company's retail management development programme (designed to develop future management for the company). 6 external.