Colette Barnes Email & Phone Number

Rtp, Nc

Rtp, Nc

Process vaccine registrations for trading partner accounts by validating customer master data and creating or maintaining accounts in CARS NG and Oracle. Research and verify trading partner eligibility and add trading partner to contract as applicable. Identify, analyze, and report all trading partner data related issues to appropriate party. Interact with external customers, account managers, and in-house service center to assist with questions related to trading partner accounts.

Raleigh, Nc

Performed in-depth analysis and investigations of compliance related issues. Audited and reconciled sample inventories for field sales representatives. Monitored presentation content for professional speaker programs to ensure promotional compliance. Trained field sales representatives on FDA and company compliance regulations. Managed the routine update and created new standard operating procedures reflecting current departmental practices. Managed sample warehouse, third party auditor, and closeout vendors servicing 450 sales representatives.

Rtp, Nc

Validated customer data gathered by network tools for data accuracy and deficiencies with Cisco’s databases. Analyzed large volumes of data for integrity and completeness using MS Access while reporting metrics related to analyzed data. Performed root cause analysis of issues discovered and communicated issues to internal customers while developing workable solutions to detected issues.

Rtp, Nc

Accurately processed manual and electronic chargebacks per organizational policy. Effectively researched and resolved all chargeback disputes. Validated, created, maintained customer master data in CARS IS. Reviewed and updated relative standard operating procedures and working practices. Evaluated business processes and suggested improvements for effective compliance and productivity. Researched and resolved membership issues related to group purchasing organizations.