Colette Boyd Email & Phone Number

Spokane, Washington, United States

Spokane, Washington, United States

Lead cross-functional global product team to deliver enterprise-scale CRM solution to 50k+ users in the insurance vertical. Analyze usage data and conduct focus groups to inform product roadmap, training, and support groups. Define use cases, requirements, and acceptance criteria then oversee validation to approve production release. Research competitor offerings for feature/ functionality gaps, marketing strategy, channels, and targets.

Spokane, Washington Area

Privileged to own enterprise-scale customer relationships leading a cross-functional team consisting of onshore and offshore resources from business operations, engineering, IT, Security, technical support, customer service and training.

Spokane, Washington Area

Managed training team to create and deliver product training to internal resources and customer user base. Collaborate with customer and product support teams to identify knowledge gaps. Analyze usage data to determine user adoption and engagement. Consult with and advise customer training and communication teams to recommend best practice marketing programs and processes to drive acquisition, retention and upsell utilizing software tools.

Spokane, Washington Area

Collaborate with product owner to build out high level product vision and road map. Translate high level vision into detailed requirements. Work with development and test teams to clarify requirements and expected behavior. Perform UAT testing for business validation and sign off. Train internal support teams on features, functionality and best practice work streams.

Spokane, Washington Area

Assisted prospects and policyholders through all phases of the sales cycle from initial contact, risk identification, quoting, application, policy service and review. Specialized in health and commercial lines of business. Managed agency marketing program opt-ins consistent with agency sales goals. Trained agency staff to utilize marketing automation and sales enablement tools to streamline workflows, increase efficiency and productivity translating to cost savings and greater sales conversions.